Specialist People Operations

Job Description Role Summary

The People Operations Specialist is the frontline champion for our store employees. You are responsible for the day-to-day execution of HR activities, ensuring that every store team member has a seamless and positive experience from their first day onwards. Your role is to handle the administrative heartbeat of the stores - answering queries, managing data, and ensuring that our staff are supported, informed and engaged.

• Coordinate with the operations team for end-to-end people related processes for store staff, including, but not limited to, hiring, system & data management and employee relations.
• Act as the first point of contact for store employees regarding any people related topics.
• Own the data integrity of the store population, ensuring smooth and accurate data management.
• Support the operations team in managing the employee grievance and performance management cases.
• Conduct exit interviews for frontline staff to gather insights on turnover and ensure a smooth departure process.

• 2–3 years of experience in an HR People Operations role.
• B.s.c Degree in Human Resources, Psychology, or Business Administration.
• High attention to detail and a "service-oriented" mindset. You must be comfortable communicating with diverse groups of people across different store locations.