Sr. Global Return Operations Manager

Sr. Global Return Operations Manager Job Description

Job Opportunity:
Senior Manager Global Return Operations

Make an Impact Where It Matters Most

At the heart of healthcare are people—patients, clinicians, and engineers—who count on equipment that works when it’s needed most. That’s where the Service Parts Supply Chain (SPS) team comes in. Our mission is simple but powerful:
to deliver the right part, at the right time, every time
.

We’re looking for a collaborative, purpose-driven leader to join our team as a Senior Manager Global Return Operations
.

The Global Logistics function plays a vital role in ensuring smooth, reliable delivery within our Service Parts Supply Chain. Our work spans from managing global forward and return warehouses with precise inventory control to optimizing end-to-end reverse supply chain processes. We oversee transportation and inventory fulfillment—from vendors to warehouses and within our network—and continually refine our global logistics network to maximize efficiency and reduce costs.

We also partner closely with third-party logistics providers (3PLs) who support our transportation, warehousing, and transactional activities, including Business Process Outsourcing (BPO).

As a Senior Manager Global Return Operations
, you will be an integral part of this dynamic Global Logistics team, reporting directly to the Director of Global Logistics. Your leadership will help shape the future of our reverse supply chain operations worldwide.

• Lead with
  
  Purpose:
  
  Oversee our third-party return warehouse operations (our "Blue Rooms") to ensure consistent, high-quality performance across all regions.
• Drive Performance: Monitor key performance indicators (KPIs), both contractual and non-contractual, and drive improvements that deliver measurable results.
• Support Sustainability: Manage cost and quality for our return logistics, playing a key role in enabling refurbishment, reuse, and circular supply chain strategies.
• Champion Global
  
  Collaboration:
  
  Align and improve return processes across regions, working closely with local SPS teams to enhance efficiency and accuracy.
• Empower Your Team: Lead and mentor a diverse, global team (6 FTEs across the U.S., Netherlands, and Singapore), helping them grow through coaching, development, and support.
• Partner for Progress: Collaborate with our Business Process Outsourcing (BPO) team in India to optimize reverse supply chain processes.
• Think Lean: Apply Lean methodologies to continuously improve processes and resolve exceptions with agility and innovation.
• Own the Process: Maintain quality system documentation and ensure compliance with global standards in reverse logistics.
• Shape the Future: Contribute to long-term strategic initiatives that transform the reverse supply chain landscape.

• A degree in Supply Chain, Operations, Economics
  , or related field
• 10+ years of experience in logistics or supply chain management
• Deep understanding of reverse logistics
  , circular economy, and product returns
• Experience leading diverse and global teams
• A collaborative leadership style that inspires and motivates
• Strong background in managing outsourced 3PL warehouse operations
• Familiarity with Lean, Six Sigma, SAP
  , or Service Max is a plus
• Skilled in analyzing data and turning insights into meaningful action
• A mindset of ownership, adaptability
  , and continuous learning
• Proven ability to build inclusive, cross-functional relationships

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities rn more about our culture of impact with care here.