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Job Description & How to Apply Below
A leading contact centre in Dubai is seeking an experienced Call Centre Manager to oversee inbound and outbound operations. The role requires strong leadership skills and a focus on delivering exceptional customer experiences. Responsibilities include managing a high-performing team, driving sales through outbound activities, maintaining quality standards, and implementing process improvements. Ideal candidates have 5-8+ years of management experience in the contact centre industry, preferably with a background in E-commerce or FMCG, and are proficient in CRM systems.
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