Deputy Store Director

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As A Deputy Store Director, you will support the Store Director in seeking business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands‑on. You will inspire your team to always put the client first, continually looking for ways to exceed the clients' expectations.

• In partnership with the Store Manager/Director grow and develop the team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans to enable this.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• In partnership with the Store Manager/Director set appropriate and effective team and individual goals; monitor, support and manage progress of these.
• Lead, inspire and coach Managers/Team Leaders to lead, develop and grow their business and people.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Support the Store Manager/Director in building a client centric mindset within the store which focuses on always exceeding client expectations.
• Develop the customer database through optimizing data capture rate and integrity.

• Communicate to the Store Manager/Director what the store opportunities and priorities are, which can drive performance and enable the Store Manager/Director to develop strategic plans and actions; you will support implementing these actions.
• Identify and focus on categories to develop within the store, collaborating with the Store Manager/Director to ensure each category's potential is maximized.
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
• Understand the external competitive landscape and market trends; continually take steps to increase your knowledge and awareness.
• Analyze and monitor store level business performance, results and audits and develop actions as needed.

• Full responsibility of all the Store and Team in the absence of the Store Manager/Director.
• Ensure that all store processes and procedures are harmonized to provide best in class client experience including:
• All Health & Safety matters are adhered to.
• Store Facilities are maintained.
• Grooming Guidelines are respected.
• Effective collaboration between front and back of house teams and activities.
• Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH (front of house) and BOH (Back of House) client and user experience.
• Maintain inventory and be responsible for inventory management and accuracy.
• Additional duties and management responsibilities as required.

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
• Leads with empathy and curiosity to listen and understand.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passionate…