Manager - Community Management

About Dubai Holding Community Management

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (J ), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Palm Jumeirah, Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

The Manager - Community Management is responsible for overseeing the overall management, operations, and resident experience within assigned communities. This role ensures the effective implementation of community rules and regulations, the efficient delivery of services, and the cultivation of a positive living environment, ultimately contributing to resident satisfaction and the long-term value of the properties managed by DHCM.

• Oversee the daily operations and administration of assigned communities, ensuring high standards of maintenance, cleanliness, and security.
• Manage service providers and contractors, ensuring adherence to Service Level Agreements (SLAs) for services like landscaping, cleaning, pest control, and security.
• Conduct regular site inspections to monitor the condition of community assets and service quality, addressing any identified issues promptly.

• Act as a primary point of contact for community residents, addressing their inquiries, concerns, and complaints effectively and professionally.
• Foster strong relationships with residents, promoting a sense of community and actively encouraging participation in community activities.
• Facilitate effective communication channels between DHCM and residents, disseminating important information and updates.

• Prepare community budgets, oversee and manage approved budgets including service charges and operational expenses, ensuring financial discipline and transparency.
• Monitor expenditure against budget, identify variances, and implement corrective actions as needed.
• Ensure timely collection of service charges and manage payment-related queries or disputes in collaboration with the Finance team.

• Ensure residents and service providers comply with the established Community Rules and Regulations and relevant governing laws.
• Manage and resolve violations or non-compliance issues in a fair and consistent manner.
• Educate residents on community guidelines and promote responsible behavior.

• Collaborate effectively with internal departments (e.g., Finance, Technical, Customer Experience, Legal) to ensure seamless service delivery and issue resolution within the communities.
• Liaise with external authorities, government bodies, and developers as required.
• Lead, mentor, and develop a team of Community Management professionals (e.g., Senior Executives, Executives), setting clear performance objectives and providing regular feedback.
• Foster a collaborative and high-performing environment within the team.

• Prepare regular reports on community performance, resident satisfaction, budget status, and key operational metrics for senior management.

Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

The ideal candidate will have the below qualifications and experience:

• Bachelor’s degree in business administration, Property Management, Real Estate, or a related field.
• Minimum of 7–10 years of progressive experience in community management, property management, or real estate operations, with at least 3–5 years in a managerial or supervisory capacity.
• Strong understanding of community living concepts, owner association management, and relevant local…