Supervisor - Community Management

About Dubai Holding Community Management

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai. At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents.

Our team of experts provides various services, including community and district management, technical management, and financial management. Our community and district management services ensure that each community is well maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (J ), and Business Bay Executive Towers, among others.

Additionally, we manage iconic districts, including Palm Jumeirah, Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

The Supervisor – Community Management is responsible for overseeing day-to-day Facilities Management (FM) operations within assigned communities, ensuring that hard and soft FM services, asset condition, safety, and statutory compliance are delivered in line with approved standards and service level agreements.

The role also serves as a key community interface, supporting resident communication, Owners’ Committee coordination, and issue resolution to ensure operational continuity, customer satisfaction, and quality living environments across DHCM-managed communities.

• Supervise and coordinate hard and soft FM service delivery across assigned communities, including MEP systems, civil elements, landscaping, cleaning, waste management, security, and specialist services.
• Conduct regular technical and operational site inspections to assess asset condition, maintenance quality, housekeeping standards, and statutory compliance.
• Monitor and validate preventive and reactive maintenance activities, ensuring timely rectification of defects and minimizing service disruptions.
• Review and follow up on FM work orders, snags, DLP items, and defects, coordinating with FM service providers, contractors, and internal teams until closure.
• Monitor contractor performance against SLAs, KPIs, method statements, and approved scopes, escalating non-performance or recurring issues and coordinating corrective actions.
• Support handover, DLP close-out, snag management, and post-handover FM stabilization activities for assigned assets.
• Identify operational risks, technical non-compliances, and asset performance issues, and recommend corrective or preventive actions.

• Ensure full compliance with DHCM’s HSE Policy, governance framework, Fire & Life Safety requirements, statutory regulations, and local authority standards across all community assets and common areas.
• Participate in safety inspections, audits, risk assessments, and incident investigations, ensuring corrective and preventive actions are implemented in a timely manner.
• Monitor compliance with UAE Fire & Life Safety Code and other applicable regulatory requirements.
• Ensure safe systems of work, permit-to-work compliance, and contractor adherence to approved HSE plans, procedures, and method statements.
• Actively report hazards, near misses, and incidents, and ensure appropriate use of PPE and compliance with risk assessments and safe work procedures by all site personnel and contractors.

• Act as the on-site FM representative for residents, tenants, Owners’ Committees (OCs), and internal stakeholders.
• Receive, investigate, and coordinate resolution of community complaints and service requests, particularly those related to…