Sales Manager - Prime Residential

Knight Frank is entering a significant phase of growth and strategic transformation within its MENA Residential platform. This appointment represents a critical leadership role within the Dubai Prime Residential business and requires a proven market leader with demonstrable experience operating across Dubai’s prime and super-prime residential markets.

The role will assume full responsibility for the growth, market positioning and commercial performance of Knight Frank’s residential agency platform across the city’s core prime locations. The successful candidate will lead the development and execution of the divisional strategy, drive sustained revenue and market share growth, strengthen strategic client relationships, and originate new business opportunities across both domestic and international client segments.

The role further carries responsibility for fostering and maximising cross-border collaboration across Knight Frank’s international network to support capital flows, client mandates and referral activity.

The successful candidate will be a commercially astute and highly credible leader, accustomed to operating in a fast-paced, performance-driven environment and to delivering consistently high standards of service, governance and client outcomes. Substantial experience within the Dubai residential market is essential, together with a proven track record of advising and engaging a highly international, multi-national client base. Exceptional communication, leadership and stakeholder management capability are fundamental to success in this role.

Responsibilities:

• Develop and deliver a clearly defined, multi-year business strategy for the Dubai Prime Residential business, aligned to Knight Frank’s wider regional and global objectives.
• Establish and maintain Knight Frank’s position as the leading premium residential advisory brand across Dubai and its core communities.
• Own and deliver the Prime Residential profit and loss account, including revenue growth, margin performance, cost control and long-term commercial sustainability.
• Drive growth in high-quality listings and instructions through structured business development strategies, market intelligence and community-level planning.
• In partnership with the Research function, develop targeted client engagement and business development strategies aligned to market trends and capital flows.

Operational Performance & Governance

• Set, monitor and enforce performance frameworks for all Community Directors and city-wide agents, ensuring consistent delivery against agreed commercial and service KPIs.
• Provide executive oversight of sales progression, pipeline management and transaction delivery to ensure commercial outcomes are achieved efficiently and professionally.
• Ensure the highest standards of operational governance, customer due diligence and regulatory compliance in accordance with all applicable local and global requirements.
• Maintain full oversight of risk management, reporting and internal controls across the Dubai Prime operation.

Leadership of People

• Provide direct leadership to Community Directors and their respective teams, fostering a culture of accountability, excellence and commercial ownership.
• Lead succession planning, talent development and future capability planning to support long-term business growth.
• Partner closely with the People team to utilise workforce analytics, proactively manage attrition, and implement targeted engagement and retention initiatives.
• Embed robust performance management and reward frameworks aligned to clearly defined outcomes and behaviours.
• Actively champion Knight Frank’s values, behaviours and cultural standards across the business.

Brand, Marketing & Market Presence

• Lead the strategic development of the Prime Residential brand across Dubai in collaboration with the Marketing and Communications function.
• Ensure the delivery of a structured, fully resourced marketing and communications strategy that strengthens market positioning, community visibility and client engagement.
• Oversee the quality, consistency and effectiveness of all pitch documentation, client presentations and marketing collateral.
• Embed measurable…