Operations Supervisor - UAE National

Overview

Amazon is seeking a dynamic and customer-obsessed Supervisor to lead and develop teams within our AMZL (Amazon Logistics) and FC (Fulfillment Center) environments. This role encompasses responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement.

• Operational Leadership:
  Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (approximately 30-40). Allocate labor, lead meetings, assign job duties, and maintain strong organizational skills.
• Team Management:
  Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, drive engagement and performance, and ensure associate safety and adherence to Amazon’s Health and Safety standards.
• Performance Management:
  Monitor metrics, identify root causes of performance issues, and implement effective solutions. Track KPIs and drive improvements across both AMZL and FC processes.
• Process Improvement:
  Identify opportunities to streamline processes and implement practical, simple solutions. Use problem-solving and analytical skills to drive deep-dive analyses and enhancements. Become a subject matter expert on core operational processes.
• Communication &
  
  Collaboration:
  
  Report daily metrics and exceptions. Communicate with business and technical audiences, influence decisions, and collaborate with cross-functional teams. Manage external agency relationships and performance.
• Problem Solving & Decision Making:
  Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment with sound judgment.
• Technology & Tools:
  Utilize software and hardware tools to support daily operations. Ensure associates have necessary tools and coordinate repairs or replacements. Support rollout and implementation of new systems and processes, gather feedback, and provide support.
• Inventory Management:
  Maintain inventory accuracy within the FC environment.

• 1+ years of employee and performance management experience.
• Ability to work a flexible schedule including weekends, nights, and/or holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds (AMZL).
• Strong teamwork and ability to motivate others.
• Demonstrated problem-solving and analytical capabilities.

• 1+ years experience with performance metrics, process improvement, or lean techniques.
• Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.
• Ability to thrive in an ambiguous and fast-paced environment.

• Experience managing teams; experience with planning, performance metrics, and process improvement; UAE National with Family Book.

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Company: Q-Express Documents Transport

Job : A3125977

Role Level: Not Applicable | Work Type:
Full-Time | Country:
United Arab Emirates | City:
Dubai

What We Offer and

About The Company:

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