Officer - Business Process Efficiency

The role supports the delivery of DP World GCC Regional Organisational Excellence objectives by driving business process efficiency, benchmarking, and excellence reporting. The role combines hands-on execution with a strategic outlook, ensuring that process re-engineering, best-practices management, and excellence reporting activities deliver measurable outcomes and promote continuous improvement across the region.

• Lead process improvement and reengineering projects to enhance efficiency, reduce redundancies, and improve customer experience.
• Engage with Business Units and Shared Functions to identify process gaps, evaluate opportunities, provide improvement proposals and monitor the implementation of agreed action plans.
• Support the development and refinement of frameworks, tools, and templates for process evaluation and improvement tracking.
• Contribute to successful execution of annual Project Excellence Awards program in collaboration with relevant teams to manage the program, assessments and recognition ceremony.
• Contribute to introducing smart and digital solutions that streamline workflows and improve operational efficiency.
• Maintain performance dashboards, data insights, and management reports to monitor process efficiency KPIs.
• Prepare and deliver reports to Key Stakeholders and Management on Business Process Efficiency projects and initiatives at relevant stages.

• Coordinate inbound and outbound benchmarking activities, serving as the point of contact with internal and external stakeholders to facilitate smooth benchmarking journey.
• Collaborate with Business Units and Shared Functions to identify benchmarking opportunities, plan visits, and facilitate implementation of identified best practices.
• Maintain organized records and documentation related to benchmarking activities, outcomes, and follow-up actions.
• Support continuous improvement of benchmarking policies, templates, and practices to strengthen best practices management and knowledge sharing across the organization.
• Support the organization in active engagement in external/internal forums, platforms and opportunities to position DP World GCC as a leader in excellence and best practices management
• Ensure all benchmarking initiatives comply with approved policies, frameworks, and governance requirements.

• Lead the preparation and release of periodic Excellence Reports by collecting, analyzing, and consolidating key performance and improvement data.
• Facilitate the release and presentation of Excellence Reports and Organisational Excellence Communication to relevant stakeholders, including post presentation documentation and action items follow-up.
• Contribute to streamlining and digitizing reporting processes for improved accuracy, consistency, and timely decision-making.

• Support initiatives and campaigns to promote awareness of Organisational Excellence initiatives across the organization.
• Facilitate sharing of best practices and lessons learned through reports, communication materials, and internal engagement activities.

• Strong stakeholder engagement, planning and coordination skills.
• Excellent written and verbal communication (English; Arabic is an advantage).
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Analytical mindset with ability to interpret and present performance data.
• Knowledge of business process efficiency, benchmarking, and reporting practices.
• Strong attention to detail and ability to manage confidential information.
• Presentation skills

• Essential
  
  Qualification:
  
  Bachelor’s degree in Engineering, Quality Management, Business Administration, Public Policy or Communications
• Desirable
  
  Qualification:
  
  MBA or Masters in Strategy, Quality Management, Public Policy or Communication. Certifications in Quality, Excellence and Project Management from reputed organizations.
• Experience: Minimum 3 years of working experience in managing business process re-engineering, benchmarking visits management, stakeholder liaison, best practices management
• Technical skills required to perform the role: Data Analysis