Chief Supervisor - Institutes Monitoring

Job Purpose

Lead supervision of inspectors and inspection activities across driving schools and driver training facilities, ensure compliance with approved standards and regulations, monitor field performance, address violations, and provide operational guidance to maintain training quality, safety, and regulatory adherence.

Strive to achieve excellence in team management and ensure the efficient and effective implementation of activities, through guiding and directing employees, developing processes, successfully achieving corporate goals, and developing strategies and plans to improve the overall performance of supervisors and teams under his supervision.

• Support the preparation of annual inspection plans and KPIs, ensuring alignment with approved departmental objectives, and contributing to the development of inspection strategies, objectives, policies, and procedures while ensuring team compliance.
• Participate in performance improvement planning through review of reports, trends, operational observations and analysis of inspection outcomes to support informed decision-making.
• Contribute to the preparation and execution of departmental work plans, including annual, monthly, weekly plans and inspection campaigns, and ensure effective organization and management of daily operational tasks.

• Conduct periodic supervision and field inspections of driving schools, driver testing centers, training institutes, special activity sites, and approved work locations to ensure compliance with applicable laws, standards, specifications, permits, and regulations.
• Verify the readiness and compliance of training facilities, vehicles, yards, tracks, halls, knowledge testing rooms, tram coaches, trainers, and permits in accordance with approved requirements.
• Supervise supervisors and inspectors during field operations and at the Smart Control Center across shifts, ensuring effective monitoring, task execution, adherence to schedules, and compliance with procedures.
• Review inspectors’ daily reports with supervisors, discuss violations and work-related issues, issue or release violations as required, document evidence, update inspection systems, and submit reports and recommendations to the head supervisor and senior management.
• Monitor instructor–trainee interactions on roads, within institutes, and through the Smart Control Center, and conduct site investigations as required.
• Receive, investigate, and act upon complaints, suggestions, and grievances from customers, the Driving Education Department, and other stakeholders, including preparation and submission of supporting documentation to the Unified Grievance Committee and issuance of investigation reports and recommendations.
• Oversee audit-related activities, including approved audit fees, verification of promotional advertisements, and coordination with relevant departments on organizational circulars and directives.
• Prepare and submit periodic compliance, control, and performance reports to the Drivers’ Licensing Department and other concerned entities and conduct follow-up with school managers and supervisors on inspection findings.

• Analyze inspection data and performance indicators, compare actual results against KPIs, and recommend improvements to inspection operations and compliance outcomes.
• Oversee the accuracy, entry, updating, and reporting of inspection data, facility records, and violations in inspection systems, ensuring quality and reliability of records.
• Study corrective actions resulting from internal and quality audits, monitor closure indicators, and contribute to continuous improvement of inspection processes and violation recording accuracy.
• Monitor financial aspects related to operational plans, KPIs, and budgets, ensuring alignment with approved plans and efficient utilization of resources.
• Propose creative ideas and improvement initiatives, encourage employee participation and innovation, and support documentation and implementation of approved suggestions.
• Ensure effective implementation of directives received from the head supervisor and director’s office within defined timelines, and…