PandC Executive

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

• Under the general guidance and supervision of the Director of People & Culture, and within the limits of established Accor polices & procedures, is responsible for coordinating the various functions including administrative procedures, recruitment, liaison with departments and overall coordination of People & Culture activities in the hotel to achieve highest levels of Heartist engagement.
• Takes active part and responsibilities in areas of:
  • People Acquisition
  • People Engagement & Development
  • People Management & Retention
• Manages all records, documentation and reports at all times and produces the decided Deliverables
• Executes the hotel’s People strategy by planning Company and P&C training programs and the recruiting of non-management roles in the hotel
• Coordinating the administrative support to the People & cultures team in accordance with the Hotel’s standard and procedures and to ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring
• Is responsible for engagement activities, welfare, Heartists’ areas and accommodation coordination
• Engage with HOD’s to drive Accor Values and the implementation of practices to live up to the Heartist Value Proposition of Accor.

• People Acquisition (using HERO as the platform) and conducting interviews/reference checks whilst following HIRING CHECKLIST
• Manage on boarding following ONBOARDING CHECKLIST
• Managing and driving probationary, mid-checkpoints and Annual Performance of teams and conducting PERFORMANCE DEBRIEFS
• Learning – Managing Digital and Face to Face Learning for team members
• Engagement – Manage and work on engagement drivers with HOD’s and EES management
• Rewards & Recognition – work with departments for team recognition and rewarding
• Manage Heartist Branding (through social media channels and internal communication)
• Work with P&C Manager and HOD’s towards retention of People
• Do Organizational Development analysis and present learnings to key stakeholders with action plans.
• Manage Exits amicably following OFF BOARDING CHECKLIST.

• Manage onboarding of team members based on the Accor Standards and checklists
• Manage off boarding of team members based on the Accor Standards and checklists
• Communication – Internal and External through right channels
• Manage all internal and external audits
• Advise HODs and team on Legal outlook (labor laws and compliances)
• Ensure ALL LEGAL DOCUMENTS are availed and be ready with inspections at all times
• Manage payroll and processing for all team members
• Organize Engagement activities with Heartist® Wellness Forum
• Manage Insurances (enrollments/claims support/live support) for team members
• Handle Heartist Grievances and elevate as required
• Manage Heartist Services in the hotel with apt Turn Around Time
• Manage all heartist records and reporting (internal and external)
• Work on all government relations through Government Relations Manager
• Manage the interns and their performance
• Housing – through the housing partner and Accommodation Services
• Ma…