Team Leader; Aircraft Appearance

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check‑in to baggage delivery for more than 80 million passengers and 140 scheduled airlines annually.

• Deploy and plan the distribution and allocation of resources to ensure that all processes and activities are completed within the required time for operations on shift.
• Lead and ensure the safety of staff, guiding them to work safely by providing support and direction, while modeling the desired safety behaviours.
• Organize and supervise the work of a small team on the day of operations to ensure efficient completion of work in compliance with procedures and service standards.
• Lead the team of staff on the day of operations who are handling incoming and outgoing flights as allocated.
• Lead the shift briefing at the start of shift, ensuring that staff are aware of responsibilities and expectations in line with the SLAs.
• Provide performance feedback to staff on shift to their respective line managers.
• Ensure that all equipment and devices allocated to the team are used and cared for appropriately.
• Conduct safety briefings regularly at the beginning of the shift to ensure adherence to all safety standards.
• Intervene and take immediate action when there is risk exposure, model safe behaviours, and follow up on corrective actions.
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to maintain a healthy and safe work environment.
• Implement work instructions on the day of operations and ensure compliance with established standard operating procedures.
• Ensure that staff grooming aligns with dnata standards and requirements.
• Escalate issues to the Officers on shift to ensure that the proper corrective measures are followed up on.
• Assist in manual handling activities when required.
• Ensure smooth running and serviceability of relevant support systems and/or equipment, taking necessary steps in case of failure or breakdown.
• Maintain appropriate records and documentation for the shift in the assigned area.

• High School with a Certificate and 4‑6 years of experience in business administration, aviation, ground handling or customer service; or
• Diploma in business administration, aviation, ground handling or customer service with 2‑4 years of experience in the field.
• Basic understanding of flight operations terminology.
• Proficient understanding of Local/International aviation safety and security requirements.
• Proficient IT and computer literacy.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, operating in over 80 countries and offering expertise in ground handling, cargo, travel and flight catering.

We’re growing fast and looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story –  

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city through the Dubai Lifestyle section of our website at