Senior manager ops

Responsibilities

• Own end to end operations across the Mnzil portfolio, including property onboarding, readiness, day-to-day performance, and service delivery standards
• Build and scale operating playbooks for leasing, subleasing, facilities management, housekeeping, security, and tenant experience
• Lead and structure the ops organization (city ops, property managers, vendors), with clear KPIs, SLAs, and accountability
• Drive unit economics at the property level: cost control, margin optimization, churn reduction, and yield improvement
• Manage third-party vendors and suppliers, including contract negotiation, performance management, and cost benchmarking
• Own operational readiness for new launches (new buildings, new cities), ensuring timelines, budgets, and quality benchmarks are met
• Implement systems and tools to track operational performance and incident management
• Ensure full compliance with local regulations, health & safety, and landlord / tenant contractual obligations

• 8+ years of operations leadership experience in real estate, hospitality, facilities management, or asset heavy multi site businesses
• Proven track record of scaling operations (multiple stores/buildings/cities), not just running a single asset
• Strong understanding of unit economics, cost structures, and margin management at property or site level
• Hands‑on experience building processes, SOPs, KPIs, and SLAs from scratch
• Demonstrated ability to lead large, on-ground teams and manage multiple third-party vendors