Change Manager, Management

Overview

At Emirates, we believe in connecting the world, to and through our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we are always at the forefront, pushing boundaries. We are seeking an experienced Change Manager – Cloud ERP to support the delivery of a global ERP transformation program, replacing multiple existing finance systems with a unified platform across several companies.

This is a 36-month fixed-term contract based in Dubai, with 5 days per week in the office.

• Develop and execute a comprehensive change management strategy aligned to the Cloud ERP programme objectives and delivery roadmap.
• Assess change impacts across business functions, roles, and processes, identifying readiness gaps and mitigation actions.
• Design and deliver stakeholder engagement and communication plans, ensuring clear, consistent, and timely messaging throughout the programme lifecycle.
• Work closely with business leaders, process leads, functional leads, and HR partners to support business readiness and adoption.
• Support the definition and execution of training and knowledge transfer strategies, ensuring users are equipped to adopt new systems and processes.
• Lead training needs analysis, development of a training curriculum and coordinate development and delivery of ERP training.
• Coordinate with Learning & Talent to provide subject matter expertise in learning solutions supporting change enablement, ensuring alignment with the Group’s learning governance, processes, and standards.
• Define and monitor adoption KPIs and readiness metrics, intervening where performance is at risk.
• Collaborate with programme, IT, and delivery teams to align change activities with key milestones such as design, testing, cutover, and go live.
• Track and report on change readiness, adoption risks, and engagement effectiveness, providing actionable insights to programme leadership.
• Support business users during UAT, go live, and early stabilisation, addressing adoption issues and resistance.
• Embed change management practices into business as usual operations to support long-term value realisation.
• Capture lessons learned and drive continuous improvement across change and adoption practices.

• Degree or Honours (12+3 or equivalent) in Business, Organisational Change, Psychology, or a related discipline.
• 8+ years proven experience delivering change management within large-scale ERP or enterprise technology transformation programmes.
• Strong understanding of change management methodologies, tools, and frameworks.
• Formal change management certification such as PROSCI, APMG Change Management, or equivalent.
• Experience working across complex, multi-stakeholder environments with global or multi-entity organisations.
• Demonstrated ability to engage, influence, and support stakeholders at all levels of the organisation.
• Strong communication, facilitation, and problem-solving skills.

Leadership: YES

Join us in a management role and enjoy an attractive tax‑free salary. Along with travel benefits exclusive to our industry, including discounted flights and hotel stays around the world. This role also offers an excellent leave and healthcare package, transport benefits, life insurance, and more.

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Emirates

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