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Branch Operations Manager - Automobile Workshop
Job Description & How to Apply Below
Location: UAE – Dubai / Khorfakkan / Kalba
We are looking for an experienced Branch Operations Manager to oversee the daily operations of multiple branches within a professional car care services environment.
Key Responsibilities- Manage the daily operations of all branches
- Achieve monthly targets in sales and number of cars served
- Improve conversion rates from the call center
- Ensure service quality across PPF, polishing, tinting, and minor repairs
- Lead supervisors and technical teams
- Handle customer issues directly and professionally
- Reduce waste and improve overall productivity
- Implement and enhance operational systems and SOPs
- Prepare and submit daily and weekly operational reports to management
- 3–5 years of experience in operations or branch management
- Strong leadership skills and decision-making ability
- Automotive industry experience is preferred
- Ability to manage multi-national teams
- Willingness to work in the field and move between branches
- This is a field-based role that requires daily branch follow-up
- Performance will be measured based on clear KPIs and results
- Strong leadership and team management skills with the ability to handle multi-branch operations
- Excellent decision-making and problem-solving abilities in a fast-paced environment
- Solid understanding of automotive services (PPF, detailing, tinting, minor repairs, etc.)
- Strong focus on quality control and service standards
- Ability to analyze operations and implement process improvements (SOPs, workflows)
- Good understanding of productivity management and cost control
- Strong customer handling and conflict resolution skills
- Ability to manage and motivate multi-national teams
- Proficiency in reporting, data analysis, and KPI tracking
- Experience with CRM/ERP systems and operational tools
- Strong communication skills (English required; Arabic is an advantage)
- Excellent time management and multitasking abilities
- Willingness to work in a field-based role and travel between branches
- Positive attitude with a results-driven mindset
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