FBO Quality, Safety & Training Manager

Designation

FBO Quality, Safety & Training Manager

• Bachelor’s degree in Aviation Management, Engineering, Safety Management, or related field
• Recognized certifications in Safety Management Systems (SMS)
• Recognized certifications in Quality Management Systems (QMS) (e.g., ISO 9001 Lead Auditor)
• Formal training in aviation auditing / compliance

Typically 5–10 years in aviation, with at least:

• 3–5 years in safety, quality/ compliance roles
• Experience with in: FBO / Ground Handling / Business Aviation (preferred)
• Proven track record in:
• Managing audits (internal & external)
• Incident investigation and reporting
• Developing and delivering training programs
• Safety Management Systems (SMS) implementation and oversight
• Quality Assurance and Audit Management
• Risk assessment and hazard identification
• Root cause analysis (e.g., ICAO methodology)
• Training program design and competency frameworks

Knowledge of:

• Human Factors in aviation
• Emergency Response Planning (ERP)
• Train-the-Trainer / Instructional Techniques certification

Experience delivering:

• Safety training
• Airside/ramp safety induction
• Compliance training

• Managing the Quality function and maintaining open channels of communication with the management and personnel;
• Maintain QA audit, ensure non-conformance reports raised are addressed and that corrective actions are implemented as required.
• Setting up systems within the department as well as development of departmental procedures;
• Personal authorization issue and control process;
• Company and technical documentation control including EJME Management Manual;
• Preparing and presenting training to personnel in respect of Management Manuals and supporting documentation, as well as Aviation Regulations;
• Attend ‘Pre’ and ‘Post’ audit meetings and accompany any third party auditors during the audit process being conducted;
• Monitor and ensure compliance with new regulatory requirements as and when published/advised by Civil Aviation Authorities;
• Approval of Subcontractors/ Suppliers providing product/services to the FBO;
• Monitor the development and documentation of the internal control systems within the division;
• Implementation and maintenance of the Q-Pulse and SMS system;
• The organization and management of the Execu Jet Safety Programme in its entirety;
• Management and supervision of the Safety Committee;
• Responsible for CAPAs’ relating to postholder safety function.
• Risk assessments are carried out and findings directed to the responsible people and are prioritized as per the risks ranking.
• Corrective and preventative actions are recommended are communicated to the responsible manager for implementation.
• Continual monitoring of the SMS system procedures and regulations to ensure EJME remains in compliance national and international standards, and management are kept informed of any changes;
• Maintaining confidentiality and integrity of the SMS;
• Continual development of the company SMS training presentation;
• Delivery of the company SMS training;
• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry;
• Ensures that training materials and programs are current, accurate, and effective;
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry;
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs;
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget;
• Performs other related duties as assigned.

Fluency in written and spoken English Essential.

Additional languages is advantageous.

• Strong Leadership and stakeholder management
• High attention to details and compliance mindset
• Ability to influence operational teams on safety culture
• Excellent report writing and communication skills