Mall Manager - Festival Plaza | Asset Management | Real Estate

Overview Of The Role

The Mall Manager is responsible for overseeing the daily operations of the shopping mall, ensuring that it meets its financial and operational goals. This role encompasses several key areas, including EBITDA management, mall marketing, specialty leasing, mall operations, tenant relations, and occupancy management. The Mall Manager will work closely with various teams to drive performance and enhance the shopping experience.

• Prepare Retail Operations budget including capital, manpower, expenditure, and income forecasts for Board review.
• Review budgets frequently to ensure alignment with projections and take remedial actions for any negative variances.
• Utilize experience and market trends to deliver accurate budget forecasts for revenue and expenditure.
• Instigate and manage a service charge budget and matrix ensuring all operational expenditures are recoverable from tenants.
• Assist with monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key assets for optimal commercial life and salvageability.
• Tight management of debtors and focus on EBIDAT delivery.

• Oversee mall marketing and events, ensuring proper marketing to enhance footfall and tenant sales.
• Enhance guest experience and handle guest complaints as required.
• Facilitate management of the marketing program with the Sr. General Manager and Marketing Manager.
• Maintain positive relations with the local community and stay informed about political and regulatory changes.
• Maintain excellent communication with tenants and ensure compliance with lease terms.

• Ensure external work is tendered with a minimum of three companies based on price, quality, and urgency.
• Supervise concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend improvements, executing approved projects timely and appropriately.
• Building and maintaining positive relationships with tenants is essential for a collaborative environment.
• The Mall Manager will conduct regular meetings with tenants, provide support for visual merchandising, and facilitate communication between tenants and mall management.

• Appraise employees regularly, identify training needs, and request external training as required.
• Ensure subordinates are motivated and meet company standards.
• Provide interface and cohesiveness with numerous departments impacting Centre Management.

• Present reports on tenants, income, expenditure, positioning, and competition using subordinate and market research information.

• Strong leadership and management skills.
• In-depth understanding of mall operations and relationship management.
• Excellent financial acumen and budgeting skills.
• Effective communication and time management capabilities.

• Degree in business administration with specialization in Marketing & Real Estate.
• Preferred Masters in Business Administration (Marketing, Accounting).
• 10-15 years of experience in mall management of reputable organizations, with 5-7 years in top management.
• Extensive knowledge of leasing and marketing strategies and operations.