Senior Program Manager – Talent Solutions Platform Delivery

Senior Program Manager – Talent Solutions Platform Delivery

Mercer is seeking an experienced Senior Program Manager to lead the strategic delivery of large‑scale platform initiatives across our Talent Solutions business. This includes enterprise integrations, migrations, new platform builds, and SaaS product development. The role sits at the intersection of business strategy, product development, and technical execution, requiring a strong technical program leader who can navigate complex environments, align diverse stakeholders, and bring structure and clarity to evolving initiatives.

• Lead end‑to‑end delivery of large‑scale, multi‑year enterprise SaaS initiatives, ensuring delivery within scope, timeline, and budget.
• Act as the key link between technical teams and business stakeholders, translating strategic goals into actionable delivery plans with clear ownership, governance, decision rights, and change control.
• Manage multiple concurrent work streams across product, engineering, operations, business, and sales while keeping customer and client needs front and center.
• Drive stakeholder alignment, facilitate decisions, and maintain momentum in a senior, highly collaborative environment.
• Provide transparent, executive‑ready communications and reporting on program progress, dependencies, risks, and outcomes.
• Work effectively across global teams and geographies, balancing global standards with local execution needs.
• Identify and mitigate delivery risks, manage interdependencies, and ensure disciplined execution across complex initiatives.
• Foster a delivery culture that embraces innovation, adaptability, and continuous improvement.

• 10+ years of experience in technical project or program management, including leading new platform builds with multiple dependencies and tight timelines.
• Strong experience delivering programs using Agile or iterative methodologies.
• Demonstrated ability to manage complex cross‑functional programs involving business and technical stakeholders.
• Exceptional senior stakeholder management and influencing skills.
• Excellent written and verbal communication skills in English.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to work effectively in ambiguous, evolving environments with a high degree of ownership and resilience.

• Experience with HR technology platforms, particularly in assessment, learning and development, talent acquisition, or related domains.
• Experience working in a global, matrixed organization.
• Experience living and working outside your home country.
• Strong interest in the HR/talent space and AI‑first solutions.
• Relevant project management certification such as PMP, PMI‑ACP, or equivalent.

At Mercer, you will work on meaningful, global challenges that shape the future of work and talent. You will collaborate with talented colleagues across disciplines and geographies, helping organizations worldwide understand, assess, and develop their people more effectively.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person.