Female Operations Supervisor

Responsibilities

• Supervise and manage a team of 50 female staff including nannies, babysitters, and housekeepers.
• Oversee and support a customer service team of 3‑5 members, ensuring efficient handling of inquiries and bookings.
• Manage a team of 8‑10 drivers to ensure smooth transportation scheduling for staff pickups and drop-offs.
• Conduct regular team meetings, training sessions, and performance reviews.
• Develop and manage daily staff scheduling for service appointments and transportation logistics.
• Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
• Address operational challenges, including last‑minute rescheduling or service changes.
• Ensure efficient handling of client bookings, requests, and complaints.
• Oversee CRM and online systems to manage staff assignments, client information, and payments.
• Maintain high service standards by addressing client concerns promptly.
• Implement and improve operational workflows for better efficiency and customer satisfaction.
• Ensure compliance with UAE labor laws and company policies.
• Track and analyze performance metrics to improve team productivity.

• Previous experience as an Operations Manager or Supervisor in a similar industry (cleaning services, facilities management, hospitality, or home care services).
• Strong people‑management skills with experience handling 50+ employees.
• Experience managing a customer service team and drivers’ scheduling.
• Ability to multitask, problem‑solve, and work under pressure in a fast‑paced environment.
• Proficiency in CRM systems and online scheduling tools.
• Excellent communication skills in English; knowledge of Tagalog is a plus.
• Experience in a cleaning services or facilities management company is a strong advantage.
• Required:
  
  2 years in a cleaning services company, 2 years as a team lead/supervisor, 2 years managing a customer service team.
• Preferred: 2 years managing 50 female helpers.

• Calendar Management
• Computer Skills
• Excellent Communication
• Time Management
• Problem‑solving
• Stress Management
• Communication (general)
• Leadership
• Management
• Marketing
• Sales

Opportunity to work in a supportive and dynamic environment. Career growth and development opportunities within a leading company in the industry.