RVP, Professional Services - Emerging Markets
Job Description :
Data Robot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI aRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on Data Robot for AI that makes sense for their business — today and in the future.
Purpose & Overall Relevance for the Organization:
As RVP of Professional Services for Emerging Markets (middles east and Africa), you will be the most senior technical leader responsible for building, scaling, and driving the performance of Data Robot’s Professional Services organization, overseeing both the Forward Deployed Engineering and Customer Success Engineering teams. You will own the end-to-end technical delivery lifecycle—from scoping and pitching professional services engagements to ensuring high-quality delivery and production-grade operationalization—while maintaining P&L responsibility for the region.
Key Responsibilities :
Commercial Strategy & P&L Ownership
- Own and manage the regional Professional Services P&L, budget, and operating plan, ensuring achievement of margin targets and overall financial health of the regional services business.
- Lead the scoping, solutioning, and pitching of professional services for strategic opportunities, partnering closely with Sales to define high-impact, value-driven engagements.
- Collaborate with Regional Sales and Account Management leadership to build services strategies that support pipeline acceleration, revenue goals, and expansion.
- Lead, scale, and develop the Professional Services organization, overseeing both the Forward Deployed Engineering and Customer Success Engineering teams across MEA.
- Own workforce planning, capacity management, and resource utilization to efficiently balance team delivery against the dynamic book of business.
- Recruit, assess, and develop high-performing technical talent, implementing performance management frameworks to recognize excellence and address underperformance.
- Define and govern the regional service delivery methodology, ensuring consistent, repeatable, and high-quality outcomes across the entire customer lifecycle (from onboarding to expansion).
- Define and enforce technical standards and MLOps best practices for customer deployments, ensuring solutions are secure, scalable, and maintainable at enterprise scale.
- Monitor customer satisfaction, delivery quality, and overall health of engagements to maximize customer impact and retention.
- Serve as the senior technical point of contact and executive sponsor for strategic enterprise customers, engaging with C-level stakeholders on delivery, architecture, and platform adoption strategies.
- Maintain tight alignment with Global Engineering and Deployment leadership on standards, tooling, and frameworks, ensuring MEA practices contribute to and are consistent with global strategy.
- Represent Data Robot externally as a thought leader at regional industry events, customer advisory boards, and partner forums.
Knowledge, Skills and Abilities:
Technical Expertise
- Deep, hands-on expertise in deploying and integrating enterprise AI/ML platforms at scale across cloud and on-premise environments.
- Strong architectural understanding of MLOps, model CI/CD pipelines, REST API design, containerization (Docker/Kubernetes), and enterprise data integration patterns.
- Proven ability to design and oversee deployment architectures for complex, regulated enterprise environments including financial services, healthcare, and government sectors common to the MEA region.
- Familiarity with Generative AI and Agentic AI frameworks (Lang…
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