Account Director

Senior Operator – Techne

We re looking for a senior operator to lead client delivery across the agency and act as the right hand to the Founder amp CEO. This is a pivotal role within Techne offering the opportunity to take ownership of high‑profile client relationships, shape the quality and direction of our work, and build a delivery function designed to scale.

This is not a traditional account management role. You will operate across multiple disciplines combining strategic oversight, team leadership and hands‑on execution to ensure consistently exceptional output. You ll manage the team, own the day‑to‑day and be the person who keeps everything moving to a high standard.

• Own senior client relationships across our European, UAE and US portfolio, acting as the main point of contact for strategy, performance and escalation.
• Lead communication and direction across retainers and projects, ensuring accounts are proactively managed.
• Identify and drive growth opportunities within existing accounts and support new business where relevant.
• Balance client ambition with operational feasibility, ensuring what gets sold can be delivered.
• Take full ownership of delivery across all accounts, including the transition from new business into execution.
• Oversee social media, content production, influencer campaigns, paid performance and website and editorial content.
• Define clear processes and pipelines to deliver each scope item to a high standard.
• Challenge output and hold a high bar for creative and strategic quality across all functions.
• Understand team strengths and gaps, stepping in where needed to support or unblock delivery.
• Be comfortable getting hands‑on when required to demonstrate standards or solve execution challenges.
• Manage and develop the social, content, influencer and performance team across London and Dubai.
• Set clear expectations and hold the team accountable for performance and delivery.
• Provide regular visibility to the Founder amp CEO on team performance, risks and priorities.
• Build a culture of ownership, pace and accountability, shifting the team from reactive execution to structured proactive delivery.
• Continuously review workflows, resourcing and delivery structures, identifying inefficiencies and implementing practical scalable solutions.
• Expand and improve the agency s network of vendors, tools and capabilities.
• Move the team from ad‑hoc execution to structured repeatable systems over time.
• Support the CEO and the Client Growth Manager on new business pitches, providing strategic creative and operational input.
• Shape proposals, scopes and pricing aligned with both client ambition and delivery capability.
• Contribute ideas to improve the agency s offering positioning and commercial structure.

• 7–10 years in a digital marketing agency environment, with at least 2–3 years at a senior account or director level.
• Strong working knowledge across social media, content, influencer marketing, paid performance and website content.
• Experience owning client relationships and driving account growth, not just managing delivery.
• Experience managing and developing junior and mid‑level team members.
• Commercially aware, with a strong understanding of scope, resourcing and how to protect margin.
• Comfortable operating in a fast‑paced, lean agency; this is not a corporate role.
• Experience working with premium or luxury brands and understanding the standard these clients expect.
• Based in Dubai with UK market experience, or based in the UK with proven UAE market experience.
• Highly solutions‑oriented, with a bias for action and ownership over process.