Regional Delivery Manager – CIS, Middle East CISMEA

Regional Delivery Manager – CIS, Middle East & Africa (CISMEA)

Location:

Dubai, United Arab Emirates

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day.

We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

The regional delivery manager CISMEA plays a vital role to maintain proximity with PAY Digital customers in three sub regions (CIS, Middle East & Africa) when it comes to customer projects and services. Work very closely with the head of regional team in both regions and align on the tactics and engagement plans for our customers & prospects. Interface as well with different internal teams inside the product line like business owners, products, pre-sales and customer operations.

The Regional Delivery Manager is accountable in the regions to ensure that PAY delivery teams are properly sized, trained and that the org is delivering our projects and services to all our customers with the target time to market (TTM) and target delivery revenue margin to support our business growth ambition. Doing so while maintaining the highest Customer Satisfaction and Net Promotor Scores from customers based on their project onboarding experience with PAY Digital.

• Manage the Professional Service team (Team of Project Managers) and indirectly the technical integrators in the region.
• Manage the relationship with the regional sales and business teams from one side and the Thales CDI PAY corporate and BL (Product Owners, Business Owners, R&D, Marketing & Management) from the other side.
• Execute the BL and the CE&S management strategy in the region by executing these strategies and policies and being able to promote them and get buy-in from the regional stakeholders to help him achieve the target.
• Achieve the KPIs from the region set by the CE&S Director in accordance with PAY annual targets. For example but not limited to (Customer satisfaction, Projects variance, Projects margin, On Time Delivery).
• Provide the needed coaching and mentoring to his team of PMs and Integrators.
• Assure smooth and successful execution of both the pre-sales and projects activities in his region.
• Act as Regional PMO; manages Project Managers & integrators in the region; define their objectives & KPIs and the common processes to follow.
• Develop Project Managers’ skills / knowledge; leads training and information sharing.
• Work at the interface between the vertical and business teams, R&D and the Regional Sales.
• Act Crisis Management Leader and escalation manager for the delivery part for the region.
• Support the sales team during the pre-sales phase by building quotations and assure technical aspects, risks, planning are well considered and covered.
• Proactively communicate and raise the awareness of CE&S management about the hot topics, ongoing projects and deals in the regions to align on the strategy to follow.
• Build and tune (with accordance with CE&S BE Manager) the project life cycle processes as needed and fit for his region needed.
• Assure operational rate for his team is meeting the target KPIs.
• Roll out the different internal programs that are requested by CE&S Management.
• Communicate actively and frequently with the region top customers that are identified as strategic for the regions and/or the BL.
• Run peer reviews and audit to main and major projects in his region and being able to challenge project plans, scope of work, project risk register.
• With accordance of Financial Controller team, Build and maintain a regional financial tracker for projects activities in the region.
• Build and communicate regular projects status report to CE&S management and BL.
• Review MRBOA (business case GO/No GO gate) for the projects opportunities in the region whenever required and shares his constructive feedback about scope, risks, timelines, etc. in the best way to maximize Thales…