VP Service Operations Middle East

VP Service Operations Middle East & Africa Role Description

You will be a member of the MEA Management team, reporting directly to the Cluster President and representing the MEA region. Your responsibilities include leading, developing, and securing a high‑performing Service Operations organization aligned with Alfa Laval's culture.

• Elaborate and implement the workforce and facility footprint strategy for the cluster.
• Improve operations efficiency, securing technology leadership and price competitiveness.
• Deliver an outstanding customer experience.
• Support the Service sales growth strategy.

• Lead the Service Operations Management team, providing direction and ensuring performance in line with the Service strategy and a strong customer‑oriented mindset.
• Reward, motivate, develop, and secure a high‑performing team in line with the Alfa Laval culture.
• Coach direct reports to develop relevant competencies.
• Plan and distribute resources to optimize results and leverage synergies to improve overall performance.

• Secure a strong QHSE culture within the service centers and field service organization.

• Ensure strong alignment of Service Operations capability development with divisional managers, linking it to the overall Service strategy, focus areas, and sales activities.

• Fully responsible for the Service Operations cost center forecast and results, including investments, ensuring alignment with Service sales and monitoring progress against financial targets.
• Ensure relevant KPIs are in place to measure and improve performance.

• Support proactive service sales through lead generation in collaboration with the Service sales team.
• Manage customer relationships (internally and externally) to ensure an excellent customer experience.
• Measure customer satisfaction with the company’s product services and capabilities.

• Drive efficiency improvements in Service Operations through innovative processes and technologies.
• Drive change management to adapt to new market demands and increase competitiveness.

• Proven leadership in managing service operations, including field service teams and service centers, with a track record of driving operational efficiency and service excellence.
• Strong collaboration skills, working closely with sales and cross‑functional teams to drive business outcomes and service transformation initiatives.
• Results‑driven with a commercial mindset, committed to excellence and continuous improvement.
• In‑depth knowledge of service operations best practices, with strong analytical, problem‑solving, and decision‑making abilities.
• Excellent communication and interpersonal skills, capable of effectively managing teams and engaging with customers and stakeholders.
• Bachelor’s or engineering degree with 15‑18 years of relevant experience.
• Strong commitment to safety, promoting best practices and ensuring safety is always prioritized.
• Proven success in a leadership role, focused on driving results and operational excellence.

This role reports to the Cluster President, Alfa Laval MEA.

Dubai, UAE;
Abu Dhabi, UAE; or Al Jubail, KSA.