Regional Manager, Customer Success

Responsibilities

• Lead and develop a growing team of Customer Success Managers (CSMs) across the Asia region
• Act as the senior customer success contact and executive sponsor for key regional customers
• Drive customer value, satisfaction, and successful outcomes within the Defence and Intelligence sectors
• Co‑own regional renewal and expansion targets in collaboration with CSMs and Sales teams
• Hire and onboard world‑class talent to scale the regional presence

• 10-15 years of customer‑facing experience (Customer Success, Account Management, or Consulting)
• Direct people management experience
• Firm grounding in the defence industry (Sales, Business Development, or Program Management)
• Experience in intelligence collection (ideally space‑based or geospatial ISR)
• Experience in intelligence analysis and dissemination
• Fluency in English and at least one Asian language
• Exceptional negotiation, presentation, and communication skills

• Deep experience working with Asian defence organizations
• Strong background in geopolitical understanding
• Experience with Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning, and Collection Management
• Background in GIS or remote sensing
• Experience operating at a senior level (equivalent to NATO Rank OF2 or higher)

• Paid time off including vacation, holidays, and company‑wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to Linked In Learning Equity options
• Volunteering Paid Time Off