Business Centre Manager

Job Summary

Business Centre Manager – One of our clients in Dubai is looking for a Business Centre Manager
. The Business Centre Manager is responsible for the overall management, profitability, and smooth operation of the Business Centre. This role oversees day-to-day operations, client relations, sales and leasing, team management, financial performance, and compliance, ensuring high service standards and optimal utilization of facilities.

• Drive occupancy levels through leasing of office spaces, desks, and meeting rooms.
• Develop and implement sales strategies to increase revenue and market presence.
• Conduct client tours, prepare proposals, negotiate contracts, and close deals.
• Identify new business opportunities, partnerships, and corporate clients.

• Oversee the daily operations of the Business Centre, ensuring efficient and uninterrupted services.
• Ensure all facilities, offices, meeting rooms, and common areas are well maintained and operational.
• Implement and improve operational policies, procedures, and service standards.

• Act as the primary point of contact for clients and ensure high customer satisfaction.
• Handle client concerns, complaints, and escalations in a professional and timely manner.
• Ensure timely renewals of agreements and upsell additional services.

• Prepare and manage budgets, forecasts, and operational reports.
• Monitor revenue, expenses, invoices, and collections to ensure profitability.
• Ensure compliance with company policies, legal requirements, and local regulations.
• Maintain accurate records, contracts, and documentation.

• Lead, supervise, and motivate the Business Centre team (front desk, sales, operations staff).
• Assign duties, set performance targets, and conduct regular performance reviews.
• Coordinate staff schedules, training, and development activities.
• Foster a professional, service‑oriented, and collaborative work culture.

• Support marketing initiatives, promotions, and events to enhance brand visibility.
• Represent the Business Centre in networking events and client meetings.
• Ensure consistent brand standards across all client‑facing areas.

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• 5‑8 years of experience in business centre management, serviced offices, real estate, hospitality, or a similar role.
• Proven experience in sales, operations, and team management.
• Knowledge of UAE business practices and regulations is an advantage.