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Job : | Q-Express Documents Transport
Responsibilities- Support the overall, daily management of operational duties; deputize for the Operations Manager as required.
- Prioritize and continually improve safety at the delivery station.
- Supervise logistics assistants, coordinators, and delivery associates to ensure each shipment meets and exceeds operational KPIs.
- Monitor coordinator and associate performance, coach them when needed, partner with supporting departments to improve logistics processes and operations.
- Communicate with delivery service providers to set expectations and raise quality on their deliverables.
- Interview candidates for associate roles.
- Brief and monitor the workload of all drivers and associates; maintain meticulous administrative record keeping.
- Measure and monitor overall workflows and daily metrics; assist Operations Manager with tracking, trending and reporting site performance.
- Assist with training and mentoring new Associates; ensure knowledge for task execution.
- Follow‑up on and resolve process‑related issues as needed.
- Maintain flexibility to work different shifts and overtime as required.
- Resourcing function: manage training needs, absences, performance management, coaching and continuous monitoring of department productivity.
- Experience managing teams.
- Experience with planning, performance metrics, and process improvement.
- Experience in logistics.
- Experience with data analysis.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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