Logistics Supervisor

Job :  | Q-Express Documents Transport

• Support the overall, daily management of operational duties; deputize for the Operations Manager as required.
• Prioritize and continually improve safety at the delivery station.
• Supervise logistics assistants, coordinators, and delivery associates to ensure each shipment meets and exceeds operational KPIs.
• Monitor coordinator and associate performance, coach them when needed, partner with supporting departments to improve logistics processes and operations.
• Communicate with delivery service providers to set expectations and raise quality on their deliverables.
• Interview candidates for associate roles.
• Brief and monitor the workload of all drivers and associates; maintain meticulous administrative record keeping.
• Measure and monitor overall workflows and daily metrics; assist Operations Manager with tracking, trending and reporting site performance.
• Assist with training and mentoring new Associates; ensure knowledge for task execution.
• Follow‑up on and resolve process‑related issues as needed.
• Maintain flexibility to work different shifts and overtime as required.
• Resourcing function: manage training needs, absences, performance management, coaching and continuous monitoring of department productivity.

• Experience managing teams.
• Experience with planning, performance metrics, and process improvement.

• Experience in logistics.
• Experience with data analysis.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.