Director of Residences - Sensoria

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with the world’s hottest luxury hotel group? Disruptive by Design, FIVE Hotels and Resorts is redefining “FIVE‑Star” hospitality and setting the gold standard across the industry. Join the FIVE Tribe – and get ready to make waves.

A driven self‑starter with excellent communication, leadership and organisational skills. An astute creative and critical thinker who can conceptualise and implement innovative solutions in a fast‑paced environment. A meticulous eye for detail and proactive execution. A can‑do attitude and ownership drive make you a highly motivated go‑getter. Your outgoing, approachable nature enables seamless connection with fellow FIVERs and key stakeholders, ensuring that everyone’s journey at FIVE is sensational.

Joining our executive office team as Director of Residences empowers you to deliver exceptional experiences across our award‑winning lifestyle destinations, unlocking your potential in a buzzing environment that will take your career to new heights.

• A bachelor’s degree in Hospitality Management, Business Administration, Real Estate or a related field is preferred.
• 6–8 years of senior leadership experience within a luxury residential, branded residence or high‑end hospitality environment, leading operations and delivering exceptional resident experiences aligned with luxury brand standards.
• Recent or ongoing experience in a senior leadership role within luxury residences or a high‑volume hospitality brand is strongly preferred.
• Outstanding organisational and executive leadership skills, with the ability to inspire, mentor and elevate cross‑functional teams to exceed expectations.
• Exceptional communication and interpersonal skills, confidently engaging with residents, owners, executive leadership, board members and key stakeholders.
• Advanced problem‑solving capabilities and agility to navigate complex operational environments while maintaining premium service standards.
• A strategic and proactive mindset, combined with meticulous attention to detail, ensuring seamless and refined residential operations.
• Strong stakeholder‑management skills, fostering trusted relationships with owners, residents and corporate leadership.
• Visionary and commercially astute thinking, taking full ownership of operational performance, brand positioning and long‑term residential strategy.
• Demonstrated expertise in driving resident satisfaction, operational excellence and financial performance, maintaining industry‑leading benchmarks.
• Comprehensive understanding of local regulatory requirements, property‑management standards and compliance frameworks.
• A hands‑on leadership approach with a solution‑driven, service‑oriented mindset.

• The Director of Residences provides strategic leadership across all residential operations, ensuring an elevated, seamless and refined lifestyle experience.
• Oversees day‑to‑day operations across all residential departments, ensuring consistent adherence to luxury brand standards and exceptional resident satisfaction.
• Develops and executes a forward‑thinking residential strategy aligned with the organisation’s overall business vision and growth objectives.
• Leads the preparation and management of the annual operating and capital budgets, ensuring financial prudence, profitability and long‑term asset value enhancement.
• Partners with residents, owners, executive leadership and the board to identify operational enhancements and value‑creation opportunities.
• Reviews financial performance regularly, ensuring residential units operate in line with budget expectations and established performance metrics.
• Establishes, refines and enforces operational policies and procedures to uphold the highest standards of service delivery and compliance.
• Implements departmental strategies and measurable action plans to continually enhance the resident experience.
• Acts as the primary senior contact for residents and owners, actively gathering feedback to drive continuous improvement initiatives.
• Prepares and executes annual action plans based on resident satisfaction data, operational insights…