Operations Manager, AMXL Trans, AMXL

strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience— continues to grow and evolve as a world‑class e-commerce platform. Amazon's evolution from web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

The world's brightest technology minds come to  to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world‑class customer experience every time. We are looking for a high‑potential, flexible, innovative, and forward‑thinking leader to join our MENA Specialty Fulfillment team. Are you ready to drive high‑visibility, strategic, revenue‑generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives?

Join the Specialty Fulfillment team as Logistics Leader for the Special Handling Network (AMXL). As a Logistics Leader, you will be responsible for monitoring multiple sites from an operations and compliance point of view. You will work with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions.

You should be able to dive deep, scrutinize details and foresee data implications. You’ll strategically lead a team comprising Area Managers and Operations Supervisors. This will complement your proactive management of healthy, positive working relationships on a day‑to‑day basis.

• Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
• Monitor operations of the assigned sites and suggest & deploy improvements
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Train & direct Logistics supervisors and associates for action and conformance of norms & practices
• Audit the sites for various operational conformances, restrictions and norms
• Conduct audits based on SOPs, analyze data and propose process improvement initiatives
• Identify useful data accumulated from multiple sources and take necessary actions
• Foresee implications based on current data and trends
• Be organized, apt and prompt in notifying the situation, problem solve and communicate
• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of performance metrics, process improvement or lean techniques experience

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