Oliver Wyman - IMEA BIT Practice Manager; Internal Strategy - CTT & TAI

Business Impact Team Overview

The Business Impact Team (BIT) serves as a strategic cornerstone of our organization, bridging the gap between consulting operations and essential support functions. Led by the Chief of Staff and Director of Business Impact Team, we orchestrate the region's strategic direction and operational governance.

Our scope of work is very broad and strategic. Collaborating closely with the Region Head, we design and implement strategic initiatives that align with our growth ambitions. We facilitate high-level management and governance meetings to drive actionable outcomes. We ensure effective operations of markets and practices, ensuring compliance with market-specific regulations and efficient management of large-scale practices/markets. Additionally, we lead the business development function, covering both the administrative aspects of RFP operations and the strategic elements of market positioning and client outreach.

Through these efforts, the Business Impact Team empowers the organization to achieve its strategic objectives while fostering a culture of collaboration, innovation, and excellence.

The Business Impact Manager for Consumer, Telco and Technology (CTT) and Transportation & Advanced Industrials (TAI) will serve as the strategic and operational right hand to the two IMEA Practice Heads (CTT and TAI). This role sits at the centre of practice leadership, helping turn priorities into action across business planning and performance management, governance, and day-to-day practice operations.

The role requires balancing support across both practices and working closely with practice leadership and regional support teams. On a day-to-day basis, the Business Impact Manager will help drive priorities forward, prepare leadership decisions, coordinate key processes, track follow-through, and ensure the practices run effectively. This is a high-impact role for someone who can operate as both a thought partner and an execution lead to two senior practice leaders.

• Partner with the CTT and TAI Practice Heads to shape internal practice strategy and drive execution of strategic priorities across both practices.
• Collate and monitor account plans for key clients and platforms across the practices.
• Analyze pipeline performance, wins/losses, and business trends to identify risks, opportunities, and improvement areas.
• Prepare leadership updates, communications, and decision-support materials for key practice priorities.
• Process practice data, run analysis and prepare meaningful outputs/recommendations for the leadership.
• Support Practice Head(s) on specific practice initiatives, market perspectives, client campaigns and other ad-hoc.
• Run the day-to-day operating rhythm of the practices, including key meetings, agendas, materials, action tracking, and follow-up.
• Act as the central coordination point for practice-related topics, ensuring smooth execution across leadership, partners, and support teams.
• Support the rollout and consistent execution of regional and global processes, KPIs, and governance requirements.
• Coordinate practice-building initiatives, assigning owners and tracking progress to strengthen practice infrastructure.
• Work with Practice Heads and Talent Management on staffing, affiliations, performance appraisal activities, pyramid health, and capacity planning across both practices.
• Assess the right size of pyramid and allocate / re-allocate affiliated staff as per client needs.
• Consolidate and facilitate needs (in the form of investment or capacity) for account growth.
• Support other people-related initiatives, for example learning & development and practice events, to strengthen collaboration and engagement.
• Serve as a bridge between the practices and key support functions, including Talent Management, Finance, Marketing, Communications, and Events.
• Represent CTT and TAI within the IMEA Business Impact Team and contribute to broader regional priorities and special projects.
• Surface cross-practice issues and ensure timely follow-up on key business topics and decisions.

Education: Bachelor’s degree or equivalent

Experience: 4-5 years in management consulting or similar strategic role

Skills:

• Ownership mentality with a strong impact focus
• Initiative and a can-do attitude, with a willingness to embrace new challenges.
• Excellent organizational skills and attention to detail.
• Ability to manage a varied workload with conflicting priorities and meet deadlines.
• Strong judgment and problem-solving skills, particularly under pressure and adhoc tasks
• Excellent communication skills, with the ability to effectively interact with colleagues of all levels
• Collaborative team player with a positive attitude and adaptability to change.
• Experience dealing with confidential and business critical issues.
• Advanced proficiency in data analysis, Excel, PowerPoint and other relevant tools (incl. AI).

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk,…