Senior Team Leader - Last-Mile Delivery Operations
Job Description & How to Apply Below
ABOUT THE JOB
Position Title:
Senior Team Leader
Location:
UAE (multi-site, field-based)
Type:
Full-time
THE ROLE
A Senior Team Leader is required to oversee a cluster of Team Leaders managing last-mile delivery riders across the UAE. The person will be the link between front-line Team Leaders and the Operations Manager driving consistency across sites, coaching Team Leaders to hit their numbers, and stepping in on the issues that go beyond a single team.
KEY RESPONSIBILITIES- Manage and mentor a cluster of approximately 6 Team Leaders across multiple dark store locations.
- Consolidate, analyze and review daily/weekly performance data across all managed teams (OPD, attendance, on-time delivery, failed deliveries).
- Conduct regular site visits across Dubai, Sharjah, and Abu Dhabi to support Team Leaders and riders on the field.
- Identify underperforming teams or individuals and put corrective action plans in place.
- Act as the senior escalation point for issues Team Leaders cannot resolve rider disputes, escalations, major fleet/bike issues.
- Coordinate with HR/Administration on Team Leader hiring, onboarding, and performance evaluation and development plans.
- Ensure consistent implementation of safety protocols, uniform standards, and conduct guidelines across all teams.
- Support the Operations Manager with reporting, planning for new rider deployment waves, and resource allocation.
- Lead training refreshers and capability-building sessions for Team Leaders.
- Bachelor’s degree in a relevant discipline.
- 2–3 years of experience in field operations management, including at least 1 year supervising team leads/supervisors (multi-site experience preferred).
- Proven track record as a Team Leader (or equivalent) within UAE last-mile delivery operations.
- Valid UAE driving license is required.
- Strong English communication skills.
- Proficient with spreadsheets and reporting tools to track performance across multiple teams.
- Calm, organized and solution-oriented with the ability to develop and coach Team Leaders to hit targets consistently.
Position Requirements
10+ Years
work experience
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