Operation manager

We are seeking an experienced and highly organized Operations Manager to oversee and manage the day-to-day operations of our manpower supply business. The ideal candidate will be responsible for workforce planning, client coordination, employee deployment, operational efficiency, compliance, and overall service delivery.

• Manage daily operations related to manpower supply and workforce deployment.
• Coordinate with clients to understand manpower requirements and ensure timely fulfillment.
• Supervise recruitment, onboarding, mobilization, and deployment processes.
• Monitor employee attendance, performance, and site allocations.
• Ensure compliance with labor laws, company policies, and client requirements.
• Maintain strong relationships with clients and address operational concerns promptly.
• Prepare operational reports, manpower utilization reports, and performance metrics.
• Coordinate with HR, recruitment, payroll, transportation, and accommodation teams to ensure smooth operations.
• Resolve employee and client issues efficiently and professionally.
• Identify opportunities to improve operational efficiency, productivity, and service quality.
• Manage budgets and operational costs within approved limits.
• Conduct regular site visits and operational reviews.

• Bachelor’s degree in Business Administration, Management, Human Resources, or a related field.
• Minimum 5 years of experience in manpower supply, staffing services, workforce management, or a related industry.
• Strong understanding of manpower planning, deployment, and client servicing.
• Excellent leadership, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications and operational reporting systems.
• Ability to work under pressure and manage multiple projects simultaneously.

• Fluent in English, Hindi, and Malayalam (spoken and written).

• Indian national.
• Native or fluent Malayalam speaker.
• Experience working in the Gulf region or with manpower supply companies serving Gulf-based clients will be an advantage.
• Strong interpersonal and negotiation skills.
• Ability to build and maintain long-term client relationships.

• Professional and ethical approach to work.
• Strong attention to detail.
• Excellent communication and coordination skills.
• Results-oriented with a proactive mindset.
  
  Ability to lead teams and manage workforce operations effectively.

Employment Type:

Full-Time

Reporting To:
General Manager / Managing Director

We are looking for a highly capable professional with substantial experience in the manpower supply and workforce management industry. The ideal candidate should have a strong operational background and be capable of performing effectively in roles such as Operations Manager, Project Manager, Workforce Coordinator, Site Coordinator, or Client Relationship Manager within a manpower supply company.

• Minimum 5 years of proven experience in the manpower supply, staffing, outsourcing, or workforce management industry.
• Strong knowledge of manpower planning, employee deployment, mobilization, and workforce allocation.
• Experience coordinating with clients, site supervisors, and workers to ensure smooth operational execution.
• Ability to manage multiple projects, sites, and client requirements simultaneously.
• Excellent project coordination and operational management skills.
• Strong understanding of recruitment processes, onboarding, documentation, and employee management.
• Experience handling large numbers of workforce personnel across multiple locations.
• Ability to monitor productivity, attendance, performance, and compliance requirements.
• Strong client relationship management and customer service skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Strong leadership skills with the ability to supervise and motivate teams.
• Experience in preparing operational reports, manpower reports, and project status updates.
• Knowledge of labor regulations, health and safety requirements, and workforce compliance standards.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and reporting tools.
• Strong organizational, planning, and time-management skills.
• Excellent verbal and written communication skills in English, Hindi, and Malayalam.
• Ability to conduct site visits, coordinate with stakeholders, and ensure successful project execution.
• Experience working in Gulf countries or with Gulf-based manpower supply operations will be considered an added advantage.