Programme Manager

The Programme Manager‑ Digital & Innovation leads and delivers complex, multi‑project programmes aligned with the organisation’s strategic objectives, ensuring effective planning, execution, governance, and value realisation. The role is responsible for end‑to‑end programme delivery, including defining scope, timelines, resources, risks, and dependencies, while overseeing multiple projects to ensure alignment, prioritisation, and quality outcomes. It drives standardised processes, PMO best practices, and continuous improvement, ensuring compliance and consistent delivery across the portfolio.

The role also manages stakeholder engagement at all levels, including C‑suite reporting, acts as the escalation point for programme risks, and oversees budget and resource management, while leveraging tools such as Microsoft Project, Jira, Confluence, Smartsheet, and Asana to support tracking, collaboration, and reporting.

• Orchestrate digital and innovation projects, resources, timing, monitoring and control, ensuring master plans and schedules are followed; develop solutions to program challenges and direct others towards successful on‑time, on‑budget completion
• Take end‑to‑end responsibility for program solution delivery, determining needed deliverables, macro approach, critical path, productivity improvements, overall risks, and planning assumptions
• Oversee multiple related projects ensuring alignment and prioritization.
• Drive business value realization and measurable benefits.

• Establish, document, and ensure that processes for digital execution are followed; facilitate meetings and develop rollout plans and procedures.
• Actively champion PMO best practices to drive better project planning, execution, prioritization, and change management across the portfolio.
• Tools typically include Microsoft Project, Jira, Confluence, Smartsheet, and Asana for tracking, collaboration, and reporting.
• Lead end‑to‑end programme planning including scope, timelines, and resources.
• Monitor programme performance using KPIs and dashboards.

• Drive standard process, governance, and continuous process improvements across the division to improve Program Management consistency; constantly look for improvement of processes and tools to evolve program management methodologies and ensure delivery quality and scalability

• Work with Heads of department, manage program resource capacity; negotiate program expectations and ensure results are achieved
• Keep management and other stakeholders informed by overseeing project management activities and identifying, generating, tracking, and communicating key program metrics.
• Tailor communications to various audiences from executives to project teams and external partners to secure buy‑in and foster a shared understanding of program goals.
• Establish, document, and ensure that processes for digital execution are followed; facilitate meetings and develop rollout plans and procedures.
• Actively champion PMO best practices to drive better project planning, execution, prioritization, and change management across the portfolio.
• Tools typically include Microsoft Project, Jira, Confluence, Smartsheet, and Asana for tracking, collaboration, and reporting.

• Be responsible for ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for program success, providing information and recommendations to decision makers at all levels
• Manage programme‑level risks and dependencies.
• Ensure compliance with policies and standards.
• Manage budgets and forecasts.

Emerging Requirements for 2026

• AI and automation literacy — understanding AI capabilities and how to leverage AI‑powered platforms for scheduling, resource allocation, and risk monitoring.
• Change management capabilities — leading teams through technology and digital transformation, managing resistance, building commitment, and ensuring sustainable adoption.

• Ensure staff adherence to JCIA, safety,…