Director – Change Management and Communications Holding Group Services
Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.
Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.
Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.
Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.
Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.
Empowering talent for the future:Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.
As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.
Dubai Holding Group Services proudly supports a diverse portfolio of companies, including:
- Dubai Holding Entertainment
- Dubai Holding Community Management
- Dubai Holding Hospitality
- Dubai Holding Investments
- Dubai Holding Asset Management
Job Purpose
The Director – Change Management & Communications is accountable for designing and leading the Group Services change management and communications strategy across enterprise initiatives, shared service transformations, and operating model evolution. This role ensures that change is adopted, communications are aligned and impactful, stakeholders are engaged, and benefits are realised through disciplined change practices, compelling narratives, and measurable engagement outcomes.
Key Role and Responsibilities Change Strategy and Delivery Leadership- Define and embed the Group Services change management strategy and framework, ensuring consistent application across transformation initiatives and operational changes.
- Lead end-to-end change delivery across a portfolio of initiatives, including operating model evolution, shared services optimisation, digital and technology deployments, process redesign, and service culture initiatives.
- Establish and govern change management standards, artefacts, quality gates, and assurance processes to ensure rigour, consistency, and measurable outcomes.
- Integrate change activities with programme and portfolio management disciplines, aligning them to scope, milestones, risks, dependencies, training, and benefits realisation.
- Identify adoption, engagement, and people-related risks early, and design mitigation strategies to address resistance, fatigue, or change saturation.
- Partner with Transformation, PMO, Excellence, HR, and Digital leaders to embed change as a core component of Group Services delivery rather than a separate overlay.
- Develop and execute a strategic internal and vertical-aligned communications approach that supports Group Services priorities, transformation agendas, and service culture objectives.
- Translate complex initiatives into clear, compelling, and consistent narratives for leadership, managers, and frontline teams.
- Oversee high-quality communication assets, including leadership briefs, FAQs, intranet content, toolkits, campaigns, change story decks, and town hall…
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