Assistant Manager - Community Management Holding Community Management
About Dubai Holding Community Management:
Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (J ), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About the Job:An opportunity has arisen for an Assistant Manager - Community Management to join Dubai Holding Community Management. The main duties and responsibilities of this role include:
Community Relations & Service Excellence:- Attend meetings to represent owners and tenants concerns, ensuring that all inquiries and complaints are communicated and addressed promptly
- Investigate and resolve customer complaints, escalating complex issues as needed, to ensure high levels of customer satisfaction
- Educate owners and tenants on DHCM's community rules and regulations to ensure full compliance
- Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes
- Execute the timely collection of service charges for assigned communities to ensure sufficient funds for ongoing services
- Communicate any changes or issues related to service charges to owners/tenants to prevent service disruptions
- Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA
- Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g., pest control, cleaning, waste management, landscaping, security)
- Monitor third-party service providers to ensure adherence to Service Level Agreements (SLAs) and maintain decent living conditions for residents
- Provide feedback and coordinate with internal departments and/or third-party providers to address identified infrastructure or service issues promptly
- Issue No Objection Letters (NOLs) for community activities, ensuring safety, security, and compliance with community rules
- Maintain and update the owner database with accurate contact details for communication and service charge collection
- Ensure all customer complaints are logged in the system for timely recording, monitoring, and progress tracking
- Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for consistent work execution
- Maintain regular and up-to-date incident and progress reports
- Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information
- Prepare Facility and Community Management departmental statements and reports accurately and on time to meet DHCM's requirements and standards
- Identify opportunities for continuous improvement in systems, processes, and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices
- Decision-making…
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