Restaurant Hostess

Overview

JOB SUMMARY

• Punctual at work, smile and enthusiastic.

• Represent the outlet with a genuine smile and greetings at the reception.

• Well groomed as per company standards throughout the shift.

• Display friendly and pleasant attitude towards guests and colleagues.

• Follow proper payroll and uniform procedures.

• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.

• Open the restaurant for business at the prescribed time each shift.

• Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

• Pick up the daily menus and insert them properly in their covers.

• Inspect every menu and list to ensure their immaculate condition and appearance.

• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.

• Assign seating taking into account service standards.

• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

• Be fully capable of working with open table system.

• Ensure each guest receives the highest quality of service.

• Ensuring maximum flexibility and support extended for any guest request.

• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.

• Certificate in an Administration course or relevant field.

• Minimum 1-2 years of experience in 5
  * international hotel.

• Pleasing and out-going personality.

• Positive attitude and smile.

• Able to work under pressure and manage stress.

• Excellent spoken and written English.

• Demonstrated experience working in a high-volume environment.

• Proficiency in Microsoft Office applications.

• Knowledge in Micros and cashiering procedure.

• Complaint handling skills.

• Up selling skills.