Sales Coordinator - Event Sales - InterContinental Festival

Do you see yourself as a Sales Coordinator for Inter Continental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long-stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Actively promote and sell conference and events services to potential clients, conducting sales calls, attending industry events, utilizing various marketing channels
• Build and maintain strong relation with clients, understanding their objectives and ensuring their needs are met throughout the planning and execution process
• Collaborate with clients to determine events requirements, including venue selection, catering, audiovisual equipment, and other necessary services. Coordinate with internal teams and external vendors to ensure all logistics are in place
• Prepare and negotiate contracts with clients, ensuring all terms and conditions are clearly defined and agreed upon
• Manage each assigned event budget ensuring profitability while delivering high-quality service. Monitor expenses and revenue to ensure financial targets are met
• Oversee the smooth execution of the assigned events, coordinating with various teams to ensure all aspects are delivered as planned. Address any issues or concerns that may arise during the event
• Conduct post-event evaluation to gather feedback from clients and attendees. Use this feedback to improve future events and enhance customer satisfaction
• Maintain accurate records of client interactions, bookings, and financial transactions.
• To drive the administrative tasks for C&E team
• Ownership of Delphi system bookings
• To contribute to an atmosphere of open and efficient communication by:
  • Continuously sharing information, knowledge and actively seeking updates from other team members.
  • Monitor accuracy of account profiles in Delphi – alert Associate Director of Sales when additional information or update required
  • Block groups and meetings on Delphi – follow up on the status of the bookings
  • Share Market intelligence on C&E / MICE with the team on a daily basis.
  • Support the Sales Team in building strong & strategic business relationship with key prospects to develop them into customers and constantly seeks to strengthen the business relationship with existing customers.
• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

• Bachelor’s degree /…