Showroom Manager VinFast

· To plan, manage and lead the showroom sales to achieve sales target and to ensure smooth, efficient and effective functioning of showroom.

Roles and Responsibilities:

• Plan and execute sales activities to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit.
• Communicate sales plan and targets to the sales team to achieve targets successfully.
• Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
• Maximise usage of demo’s and monitor demo to sale ratio
• Monitor PDI process and ensure highest level of customer satisfaction
• Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
• Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manager.
• Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.
• Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Key selection criteria:

• Bachelor’s Degree in a business related discipline
• Minimum 5 years of experience in sales, preferably in the automotive industry
• Dynamic and proactive personality
• Preferably bilingual (Arabic and English)
• Ability to lead, develop and motivate teams.
• Proficiency in Microsoft Office
• Strong understanding of showroom merchandising
• Proficient in Autoline is an advantage