Service Sales Specialist

Overview

We are looking for a proactive and customer-focused Sales Specialist to manage maintenance customers through phone engagement and ensure their needs are addressed quickly and professionally. This role also plays a key part in supporting our sales teams by generating and qualifying leads, helping to drive business growth and deliver an excellent customer experience.

• Drive outbound and inbound telesales to core customers
• Convert maintenance contracts, renegotiate renewals, and promote digital services and repair campaigns
• Build strong customer relationships and proactively generate leads for the wider sales team
• Prevent cancellations and manage expiring or suspended contracts
• Handle customer queries and complaints in coordination with internal teams
• Support collections in partnership with Finance
• Qualify leads and schedule visits for field sales teams
• Capture market and competitor insights
• Maintain accurate CRM data and monitor customer satisfaction
• Coordinate with technicians and supervisors on technical matters and opportunities

• Bachelor’s degree in a relevant field
• At least 2 years of inside sales experience, with a solid understanding of contractual and financial terms
• Strong ability to analyze customer needs and identify opportunities
• Excellent communication, presentation, and negotiation skills in English (Arabic is an advantage)
• Candidates with prior experience in the UAE market will be given preference

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.