Client Advisor; Emiratisation

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

• Master the Client Journey.
• Create Customer emotion and desire.
• Engage existing and prospect clients as per weekly plan defined by Store Management.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones.
• Engage the client through every selling opportunity — walk-in, private appointment, phone consignments.
• Actively participate in the sales in partnership and OTO appointment routine.
• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product good maintenance, replenishment on the floor.
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
• Where an Ops HC is not present, take an active part in the execution of operational tasks (including shipping/receiving).

• Incorporate greater human touch & empathy in engagement; show emotional closeness.
• Believe in the brand story and mission.
• Embody the new brand values and attitude.
• Informed about what’s happening in the brand (global and local) universe.
• Transactional: performs actions and tasks needed to respond to client requests and enable the sales.
• Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”.
• Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos.
• Relational: establishes human connections with customers, empathetically adapting to the individual and situation.
• Emotional: primes emotions that influence customers’ attitude, cognition and behaviour.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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