Sales Support Executive

Role Overview

The Sales Support Executive at Traffik 360 plays a critical role in converting client inquiries into accurate quotations and smoothly executed orders. This role sits at the intersection of sales, sourcing, design coordination, and logistics, ensuring speed, accuracy, and commercial discipline across every client request.

You will support the sales team end-to-end: from inquiry intake and quotation preparation to supplier sourcing, order processing, and delivery coordination.

• Receive, log, and manage all incoming client inquiries promptly.
• Prepare accurate quotations in coordination with sales, design, and procurement teams.
• Follow up on quotations and client feedback until closure (win / revise / drop).
• Maintain clear communication with clients regarding timelines, pricing updates, and order status.

• Enter all inquiries, quotations, and order details accurately into the system.
• Maintain structured records of:
  • Client briefs
  • Quotations issued
  • Supplier offers
  • Order confirmations
• Ensure quotation margins, MOQs, and timelines align with internal guidelines.

• Source products locally and internationally based on client briefs under line manager supervision.
• Request and compare supplier quotations based on:
  • Price
  • Specifications
  • Compliance (where applicable)
  • Production and delivery timelines
• Support supplier negotiations by presenting clear comparison summaries.

• Process confirmed orders accurately and on time.
• Coordinate with logistics and procurement teams to ensure:
  • Correct production
  • Timely shipment
  • On-time delivery to the client
• Follow up with suppliers to resolve:
  • Delays
  • Shortages
  • Specification mismatches
  • Quality or delivery issues

• Meet deadlines assigned by the line manager without exception.
• Be commercially aware and goal-oriented (speed, accuracy, margin protection).
• Work collaboratively within a fast-paced, project-driven team environment.

• Quotations issued fast, clean, and with minimal revisions
• Zero missed follow-ups
• Orders processed smoothly with minimal escalations
  
  Sales team fully supported and unblocked
• Clients feel responsiveness and professionalism at every step

• Strong attention to detail and follow-up discipline
• Ability to juggle multiple inquiries and deadlines simultaneously
• Clear written and verbal communication skills
• Commercial mindset (pricing, timelines, cost awareness)
• Comfortable working with suppliers across different countries and time zones
• Proficient in MS Excel and internal quotation systems