Media Sales Coordinator

Job Scope

The Sales Coordinator will act as the pivotal liaison between the sales, operations, and back-office teams to ensure seamless communication and operational efficiency. This role requires strong organizational skills, an understanding of sales and CRM systems (such as Oracle), and a proactive approach to after-sales services. The ideal candidate will be responsible for ensuring the accuracy of sales orders, timely reporting, and excellent internal and client communication.

• Efficient Sales and Operations Coordination
  • Facilitate seamless communication between sales, operations, and back-office teams to ensure smooth operations.
  • Coordinate the flow of materials and information between departments, minimizing delays and optimizing production schedules.
• Accurate Sales Order and CRM Management
  • Input and manage sales orders in Oracle with precision, ensuring data accuracy and real-time updates.
  • Maintain expertise in using Oracle for CRM management, tracking, and monitoring of sales activities.
• Effective After-Sales Service and Client Communication
  • Manage and resolve after-sales requests efficiently, ensuring timely follow-up with clients and internal teams.
  • Proactively address customer concerns to enhance client satisfaction and foster long-term relationships.
• Comprehensive Product and Asset Knowledge
  • Stay informed about the full range of company products and related assets.
  • Use product knowledge to assist the sales team, respond to client inquiries, and support internal reporting.
• Timely and Accurate Reporting
  • Prepare, organize, and deliver detailed sales reports to Heads of Departments (HODs) to support strategic decision-making.
  • Ensure that data is accurate, relevant, and presented in a timely manner.
• Proficient Use of Sales Support Systems
  • Demonstrate advanced skills in Oracle (CRM) and Adtrack systems to effectively support sales activities and data management.
  • Regularly review and update system entries to ensure alignment with sales and production goals.
• Sales Forecasting and Pipeline Management
  • Collaborate with the sales team to provide accurate sales forecasts based on pipeline data and market analysis.
  • Assist in monitoring and analyzing sales trends to recommend strategies for improvement.
• Pre-Sales Support and Client Engagement
  • Support the sales team in preparing proposals, presentations, and pre-sales documentation to engage potential clients.
  • Work closely with clients to understand their requirements and align internal teams for smooth project execution.
• Continuous Process Improvement
  • Identify inefficiencies in sales and operations coordination processes and suggest actionable improvements.
  • Assist in the development of new procedures to enhance workflow, reduce errors, and increase overall team productivity.

• Experience in using Oracle CRM is mandatory
• Minimum of 3 years of experience in sales coordination or support
• Bachelor’s degree in Business Administration, Sales, or a related field
• Excellent communication and interpersonal skills for building strong relationships with internal teams and clients
• Customer-centric approach to providing exceptional after-sales service, fostering long-term client relationships
• Strong organizational skills for managing sales materials, documentation, order processing, and updating client/vendor databases
• Proficiency in using software like Excel, Word, PowerPoint, and CRM systems (particularly Oracle and Adtrack) for data analysis, reporting, and sales management
• Ability to manage multiple tasks, prioritize work efficiently, and adapt to a fast-paced, evolving industry
• Knowledge of the media/advertising industry, including rate cards, media kits, and industry-specific jargon
• Strong analytical and problem-solving skills with attention to accuracy and detail

• Regular communication with the Sales Team to foster greater working relationships
• Implementing instructions from the reporting line manager and reminding the Sales Team of the same if needed
• Interaction with the Operations Team to manage advertising materials, and specifications, and ensure the smooth execution of ad campaigns
• Communication with the finance department may be needed for handling estimates, invoices, and financial documentation related to sales
• Following up on executing all advertising campaigns, including material specifications & availability
• Maintaining correct order details in the CRM system

• Time management:
  Ability to create and manage project planning and tasks in order to meet deadlines
• Communication:
  Clear and effective communication with team members, management, and clients for proper reporting
• Attention to detail:
  Ensuring accuracy in reports and information provided to stakeholders
• Problem-solving:
  Identifying issues and finding solutions
• Collaboration:
  
  Working closely with cross-functional teams
• Adaptability:
  Being flexible to changes in requirements, priorities, deadlines
• Analytical skills:
  Ability to analyze situations and derive meaningful insights to…