Senior Sales Associate

Reference code: JR114128

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents.

Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

• Achieving and exceeding individual and boutique sales targets, understanding boutique KPIs, and following related action plans.
• Leading by example, sharing best practices, and acting as a mentor for Sales Associates and new joiners.
• Proactively engaging with clients, identifying their needs through active listening, and developing strong, lasting relationships through personalized communication and follow-up.
• Actively seeking opportunities to expand our client network, maintaining the client database, and inviting clients to private events and previews.
• Providing exceptional after-sales service, handling repairs, adjustments, strap changes, and resolving client inquiries promptly and professionally.
• Facilitating communication between clients and Maison service centers, going the extra mile to ensure client satisfaction and build brand loyalty.
• Maintaining a clean, organized, and visually appealing boutique environment, adhering to brand standards.
• Confidently handling sales transactions, processing payments, and managing returns.
• Participating in inventory management, including receiving, stocking, and securing products and accessories.
• Building operational knowledge on all digital tools and adhering to our Maison commercial policy, rules, security protocols, and loss prevention measures.
• Assisting with visual merchandising and product displays.
• Providing in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications, presenting and demonstrating timepieces with passion and expertise.
• Staying up to date on industry trends, competitor activities, and new product launches.
• Representing the Maison with sophistication at exclusive events.
• Working collaboratively with colleagues to achieve boutique goals, sharing knowledge, supporting team members, and actively participating in team meetings and training sessions.

• A passion for luxury watchmaking.
• High motivation and a results-oriented approach.
• High hospitality standards and a dedication to providing exceptional client experiences.
• Curiosity and openness.
• Proven experience in luxury retail sales, preferably within the watchmaking or jewellery industry.
• Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
• Excellent communication, interpersonal, and presentation skills.
• The ability to work independently and as part of a team.
• A positive attitude and a strong work ethic.
• Self-confidence, self-awareness, and trustworthiness.
• A commitment to exceeding client expectations.
• Fluency in English; proficiency in other languages is a plus.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by interviews with the hiring management team and HR team.