After Sales Service Specialist

Overview

We are looking for suitable candidate for After Sales & Service activities, the position requires to manage existing customers, drive service contract renewals, sell spare parts, and support customer to increase satisfaction across our installed base. The role combines customer management, aftermarket sales, and proactive outbound activity.

• Manage existing customers and drive service contract renewals.
• Sell spare parts and upsell upgrades, renewals, and add-ons where appropriate.
• Support customers to increase satisfaction across the installed base and coordinate with service teams as needed.
• Engage in proactive outbound activity to grow aftermarket opportunities.

• Minimum 2 years of experience in B2B after-sales, service contracts, spare parts, or maintenance-related sales.
• Strong exposure to service contract renewals, spare parts quotations and sales.
• Experience handling customer complaints and coordinating with service teams.
• Comfortable dealing with existing customers and upselling upgrades, renewals, and add-ons.
• Experience using CRM systems (Salesforce preferred).
• Background in customer relationship, servicing and maintenance in industries such as equipment manufacturing, electronics and appliances, HVAC, coffee machines or similar aftermarket-driven businesses.
• Language:
  Fluent English (mandatory);
  Arabic is a strong plus.