Senior Sales Associate

Overview

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

• Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives.
• Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel is meeting or exceeding sales goals.
• Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure partners are equipped to sell the organization’s products or services effectively.
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers, enabling effective two-way flow of information and resolution of issues.
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers; gather and analyze relevant information; secure agreement to a statement of customer requirements.
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance visibility and reputation of the organization, its products, and services.
• Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from internal specialists. Present solutions and negotiate agreements within predefined commercial parameters, escalating issues as necessary.
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
• Manage a portfolio of contracts and negotiate service-level agreements; plan, coordinate, and supervise activities related to major contracts.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying opportunities for system improvement to enhance customer relationship management.
• Implement and control compliance management for specific segments of the organization's external partners.
• Develop product education courses to meet identified needs, improving performance and meeting business requirements.
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development.
• Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.

• Required:
  
  Master’s Degree or equivalent level of education.
• Extensive experience enabling the job holder to handle the majority of situations and advise others.
• Experience in general supervision of more junior colleagues.

Master’s Degree or Equivalent Level. Experience enables the job holder to deal with the majority of situations and to advise others.

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