Key Account Manager

Job Summary

We are seeking a highly motivated and results‑oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship‑building skills, and a deep understanding of customer needs.

• Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms
• Build and maintain strong relationships with key decision‑makers at client organizations, especially those involved in digital commerce and cross‑border fulfillment
• Identify and pursue growth opportunities in cross‑border eCommerce, optimizing routes, services, and product offerings
• Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last‑mile delivery capabilities
• Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast‑paced eCommerce markets
• Roles could also extend eCommerce and also include managing SaaS customers and projects on wider initiatives

• Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments
• Drive solution sales for international parcel delivery, express freight, cross‑dock, returns management, and hybrid delivery models
• Collaborate with product, pricing, and solutions teams to tailor service bundles for cross‑border and domestic eCommerce

• Understand digital commerce trends and work closely with clients to address logistics pain points
• Co‑develop process improvements that enhance visibility, delivery speed, and cost‑efficiency across the supply chain
• Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor

• Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical
• Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption

• Collaborate with internal operations, customs, IT, and last‑mile partners to ensure seamless service execution
• Represent the company at industry events and eCommerce‑focused trade shows or webinars

• Bachelor's degree in business, logistics, marketing, or a related field
• 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross‑border shipping space
• Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations
• Proven track record of driving revenue and client success through consultative selling and process innovation
• Strong communication and project management skills

Technical:

• Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last‑mile technology
• Proficiency in CRM systems and data‑driven sales methodologies
• Strong analytical skills and the ability to translate logistics data into actionable insights

Behavioral:

• Teamwork and Collaboration
• Quality and Results focused
• Learning Agility
• Business Acumen
• Strategic Thinking
• Digital Savvy
• Negotiation and influence
• Emotional Intelligence
• Decision Making