Patient Engagement Executive

Job Summary:

Glu Care Integrated Diabetes Center (metabolic) is hiring a Growth & Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way). You will engage prospective patients via phone, Whats App, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience.

Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.

• Own the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or package.
• Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments.
• Use consultative selling to match patients with the right services/packages based on their goals, symptoms, and concerns.
• Drive outcomes through high-volume follow-ups and structured pipelines (calls, Whats App sequences, and emails).

• Proactively contact leads and re-engage cold/aged leads to win them back.
• Communicate Glu Care’s value proposition clearly and confidently (outcomes, convenience, continuity of care).
• Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitment.
• Demonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centered.
• Present and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROI.
• Identify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needs.
• Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.
• Ensure efficient time slot allocation based on patient needs and doctor availability.
• Hit and exceed monthly targets for appointments, show-ups, and package sales.

• Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.
• Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.
• Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.

• Schedule/reschedule appointments efficiently while keeping the sales objective front and center.
• Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit.

• Maintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRM.
• Use portals, dashboards, and tools to track daily performance and prioritize high-intent leads.

• Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.
• Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.

• Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.
• Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.
• Prepare reports on lead conversion, booking targets, and patient engagement trends.

• Booking Conversion Rate – Percentage of leads converted into confirmed appointments.
• Package Sales Targets – Achieving monthly goals for wellness and treatment package enrollments.
• Patient Satisfaction & Retention – Ensuring high levels of service that encourage repeat visits.
• CRM & Data Accuracy – Maintaining clean, organized, and up-to-date records in the patient database
• Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time.
• Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings.
• Appointment Show…