Head of Sales Support

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do.- DHL Global Forwarding has an opening for an Head Of Sales Support in Dubai, United Arab Emirates. Ensure effective, accurate, and timely execution of sales back-office commercial and administrative activities to support business growth and customer acquisition. Contribute to sales effectiveness by translating sales strategy and priorities into practical action plans, identifying improvement opportunities in sales processes and systems, and initiating operational and digital improvements across internal and customer-facing activities.

Lead and manage the Sales Support team, overseeing quotations, bids, CRM processes, reporting, and customer coordination, while driving process discipline, continuous improvement initiatives, sales projects, and audits in line with business strategy, sales objectives, and company policies.

Join us in connecting people and improving lives!

In this Head of Sales Support position

• Drive continuous improvement of sales support and sales operations processes to increase sales effectiveness, speed, and quality of execution.
• Lead digitalization of internal sales processes and customer-facing solutions (myDHLi), ensuring efficient, transparent, and scalable ways of working.
• Develop, maintain and continuously improve internal sales playbooks, guidelines, and standard operating procedures to ensure consistent sales execution.
• Support sales onboarding programs by coordinating tools, processes, training materials, and practical sales enablement content.
• Coordinate internal sales events, sales effectiveness sessions, and cross-functional workshops to support knowledge sharing, alignment, and execution excellence.
• Manage and continuously improve quotation, RFQ, and bid management processes, with clear quality standards, turnaround time measurement, and approval discipline.
• Measure and analyse quotation volumes, turnaround times, conversion rates, and bid success, using insights to improve win rates and process efficiency.
• Support and improve lead generation, qualification, and lead-to-opportunity conversion processes in close alignment with Sales and Marketing.
• Ensure effective use of CRM and sales systems, driving data quality, pipeline discipline, and reliable performance tracking.
• Define, track, and report sales support KPIs and performance metrics, providing clear dashboards and actionable insights for sales leadership.
• Support business reviews and BRMs through sales analytics, performance insights, and structured reporting.
• Provide sales forecasting and pipeline analysis support, highlighting risks, gaps, and improvement opportunities.
• Initiate and coordinate sales-related audits, process reviews, and compliance checks, ensuring adherence to policies, guidelines, and governance standards.
• Coordinate customer satisfaction surveys (e.g. NPS / NPA) translate customer feedback into improvement actions for sales support processes.
• Initiate and coordinate sales-related audits, process reviews, and compliance checks, ensuring adherence to policies, guidelines, and governance standards.
• Act as key interface between Sales, Operations, Pricing, Finance, and customers on sales execution and process-related topics.
• Coordinate implementation support for new customers, solutions, systems, and sales initiatives, including post-implementation reviews.

• Sales & Marketing teams, Product and Operational teams, DHL Global Service centers, Finance and legal
• Regional and global sales steering
• Business Process, IT / CRM support teams
• External service providers (where applicable)

• Supervise professional level employees (typically entry or experienced level) and may also supervise some non professional employees

• Bachelors Degree

• more than 5 years

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary