Clinic Patient Lifecycle & CRM Sales Lead; Healthcare), Healthhub

Clinic Patient Lifecycle & CRM Sales Lead (Healthcare), Healthhub, Dubai

Established in the 1930s as a trading business, Al‑Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—Al‑Futtaim Group employs more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa. The group partners with over 200 of the world’s most admired and innovative brands, and its entrepreneurship and relentless customer focus enable the organisation to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity, Al‑Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Health Hub Clinics by Al‑Futtaim Health is hiring a Clinic Patient Lifecycle & CRM Sales Lead to own the full patient sales lifecycle—from enquiry and lead capture through structured follow‑up, appointment conversion, and repeat utilisation across clinics.

This is a commercial healthcare sales role, not a Patient Relations, Customer Service, Marketing, PR, or Communications position.

The role requires extensive hands‑on CRM expertise, strong healthcare sales experience, and a proven ability to convert patient demand into booked appointments and revenue.

You will act as the day‑to‑day sales lead for Patient Sales Coordinators and outbound telephone‑based sales agents, while personally managing priority and corporate pipelines.

• Own and manage the end‑to‑end patient sales lifecycle (enquiry → follow‑up → conversion → retention).
• Lead and support Patient Sales Coordinators and outbound sales agents with a strong commercial focus.
• Drive outbound follow‑up, appointment conversion, and sales performance—not passive enquiry handling.
• Convert walk‑in patients, referrals, digital enquiries, and dormant leads into booked appointments.
• Conduct outbound sales calls and face‑to‑face clinic sales conversations.
• Visit corporate offices to support patient acquisition and conversion activities.
• Use CRM daily to manage lead routing, follow‑up SLAs, pipeline accuracy, and conversion reporting.
• Identify and close conversion gaps using data and sales discipline.

• Healthcare sales background is mandatory (clinics, hospitals, medical centres, healthcare services only).
• Extensive hands‑on CRM experience is essential (Hub Spot, Microsoft Dynamics, Zoho, Salesforce or similar).
• Proven experience in patient lifecycle management and healthcare sales conversion.
• Strong track record of converting leads into appointments and revenue.
• Experience leading or acting as a senior reference point for inside sales or patient sales teams.
• Confident with outbound sales calls and face‑to‑face commercial discussions.
• Comfortable working across clinics and visiting external corporate locations.
• Fluent in English and Arabic (spoken and written).

• Marketing, digital marketing, brand, PR, communications, or campaign roles
• Patient Relations, front desk, customer service, or non‑sales call centre roles
• Non‑commercial healthcare administration roles
• Sales roles outside healthcare with no clinic or medical services exposure

This role requires commercial healthcare sales expertise, CRM mastery, and ownership of patient conversion outcomes.

We’re here to provide excellent service but a little help from you can ensure a five‑star candidate experience from start to finish.

Before you click “apply”:
Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well‑crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.