Travel Desk Sales Advisor - Tourism - Multilingual

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius.

Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group () and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

We are looking for a motivated and detail-oriented Accounts Specialist to join our Finance team in UAE. This entry-level role supports the overall accounting operations by supporting the Accounts Supervisor in cost validation for DGT and OTS Operations in Maldives.

The ideal candidate should have a solid foundation in accounting principles, proficiency in accounting software, and a willingness to learn and grow within the organization.

• Actively sell tours and excursions to guests, maximizing conversion and revenue.
• Meet and exceed individual and team sales targets.
• Engage directly with guests to provide information about available experiences and encourage bookings.
• Offer support with special guest requests and ensure guest satisfaction throughout the sales process.
• Reporting & Communication:
  • Submit accurate daily sales reports to the Experience Manager.
  • Send daily attendance reports
• Input all bookings promptly and correctly in the system.
• Coordinate with the Finance Department regarding cash payments and ensure proper reconciliation.
• Handle cash and card transactions securely, following financial and reconciliation procedures.

More about Desert Gate Tourism

• High school diploma or equivalent; additional training in tourism or hospitality is a plus.
• Sales or customer service training would be an advantage.
• Valid UAE driving license would be an advantage
• Industry Experience – 1-2 years in direct sales or guest-facing roles, ideally within a DMC or hospitality environment. Experience in customer service roles in the travel/tourism industry.
• Sales Acumen – Selling and promotional skills with a proven ability to close sales Efficient in handling payments and familiar with POS systems.
• Specialist Knowledge – an in-depth knowledge of the UAE excursion products and experiences in the UAE would be an advantage
• Communication - Excellent verbal communication skills with a persuasive and engaging approach; strong written communication skills to support follow-ups and guest correspondence. A customer-first attitude with a focus on delivering exceptional service that drives sales.
• Languages – Multilingual with fluency in English and at least one other language such as German, Italian, French, Czech, Polish or Russian; with excellent verbal and written communication.
• Problem-Solving Skills - demonstrated experience of resolving customer queries and handling conflicts and complaints in a constructive manner.
• IT Skills - proficient in Microsoft Office

Travel Desk Sales Advisor Tourism Multilingual
• Dubai, United Arab Emirates