Sales Coordinator | Al-Futtaim Automotive - BYD | KSA

Sales Coordinator | Al-Futtaim Automotive - BYD | KSA

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Al-Futtaim Automotive is seeking a highly organized and commercially aware Sales Coordinator to support the end-to-end sales operations of the showroom. The role acts as the operational backbone of the sales team, ensuring accurate documentation, seamless customer journey management, and strong cross-functional alignment between Sales, Finance, Logistics, Registration, and Aftersales. This position directly contributes to showroom productivity, customer satisfaction, and the achievement of monthly sales targets within a fast-paced automotive retail environment.

• Coordinate daily showroom sales activities and provide structured administrative support to Sales Consultants and the Sales Manager
• Prepare quotations, sales orders, proforma invoices, and delivery documentation accurately and on time
• Maintain a real-time view of vehicle availability, stock allocation, and pipeline status in coordination with the inventory team
• Track booking-to-delivery cycle times and proactively resolve bottlenecks impacting customer handover

• Update and maintain customer records, lead status, and sales pipeline data within the CRM system
• Follow up on customer inquiries, bookings, test drive schedules, and pending documentation
• Ensure customer information is accurate, complete, and compliant with internal data standards
• Support customer communication across the sales lifecycle, ensuring a premium showroom experience

• Liaise with Finance teams on payment confirmations, deal approvals, and documentation closure
• Coordinate with Registration, Insurance, and Logistics teams to ensure timely and compliant vehicle delivery
• Work closely with Aftersales and PDI teams to align vehicle readiness with customer handover schedules
• Act as the primary point of coordination between the Sales floor and back-office support functions

• Prepare daily, weekly, and monthly sales reports including bookings, deliveries, stock status, and target tracking
• Support the Sales Manager with forecasting inputs, dashboard updates, and ad hoc commercial reports
• Maintain accuracy of CRM and ERP data to ensure reliable reporting and management visibility
• Track KPIs related to documentation turnaround, delivery timelines, and pipeline conversion

• Ensure all sales transactions comply with Al-Futtaim policies, brand standards, and KSA automotive regulations
• Maintain proper documentation, audit readiness, and adherence to internal control requirements
• Support showroom compliance during internal audits and brand inspections

• Assist in the execution of promotional campaigns, showroom events, and customer engagement activities
• Coordinate logistics for product launches, test drive events, and seasonal sales activations
• Support the team in preparing customer-facing materials and ensuring showroom readiness

• Strong organizational and multitasking ability with the discipline to manage high transaction volumes
• Excellent communication and interpersonal skills for engaging customers and internal stakeholders
• High attention to detail and accuracy in documentation and…